Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Zendesk Reviews & Ratings
    8,478 Ratings
    Company Website
  • Visual Visitor Reviews & Ratings
    251 Ratings
    Company Website
  • Birdeye Reviews & Ratings
    5,194 Ratings
    Company Website
  • Admiral Reviews & Ratings
    74 Ratings
    Company Website
  • Forethought Reviews & Ratings
    166 Ratings
    Company Website
  • 3CX Reviews & Ratings
    1,237 Ratings
    Company Website
  • OfficeSpace Software Reviews & Ratings
    189 Ratings
    Company Website
  • ActiveCampaign Reviews & Ratings
    17,400 Ratings
    Company Website
  • Pipedrive Reviews & Ratings
    12,537 Ratings
    Company Website
  • Odoo Reviews & Ratings
    1,729 Ratings
    Company Website

What is Live800?

The ACD model aims to strike an optimal balance between delivering outstanding customer service and maintaining operational efficiency through the use of strategies like saturation, sequence, and priority. When businesses adopt this model, they can significantly improve visitor satisfaction by automatically recognizing repeat customers, which grants agents quick access to pertinent information and prior interactions. This capability not only aids agents in grasping essential customer details but also enhances the overall effectiveness of communication. Moreover, Live800 takes this experience a step further by employing a streamlined process design that allows agents to efficiently handle multiple chats across different channels and sources at the same time. The Frequent Response Suggestion feature provided by Live800 accumulates a vast array of frequently utilized texts, links, and files, enabling agents to respond to inquiries with just a single click. In addition, Live800's intelligent response prediction feature anticipates the necessary replies as agents type, thus reducing the time spent searching for information. This comprehensive system not only makes customer interactions much more efficient but also paves the way for improved service results. By integrating such innovative solutions, businesses can ensure they remain competitive in a rapidly evolving market.

What is CCIChat?

Turn any casual visitor into a loyal patron with CCIChat, a free live chat service tailored for websites. Effectively connect your site's visitors with your customer support team, bridging any gaps that may exist. By empowering your sales team with this exceptional tool, you can greatly enhance the conversion rate of visitors into customers. The CCIChat Agent Dashboard provides in-depth analytics regarding your website's audience, while its automation features engage users proactively, leading to new lead generation with every interaction. Offer immediate support to your website visitors and drive sales through our sophisticated messaging platform. Designed for optimal performance, CCIChat facilitates swift communication via chat along with user-friendly visitor tracking capabilities, boosting your overall productivity. On top of that, CCIChat accommodates multiple communication options for visitor ease, including chat messaging, audio calls, video calls, and screen sharing, which ensures a comprehensive customer experience. Furthermore, with its powerful features, CCIChat not only aids in improving conversion rates but also nurtures enduring relationships with clients, laying the groundwork for future business opportunities.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

GoldArmor

Date Founded

2003

Company Location

China

Company Website

en.live800.com

Company Facts

Organization Name

Cyber Cast International

Date Founded

2002

Company Location

Panama

Company Website

www.ccichat.com

Categories and Features

CRM

Not specified

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Live Chat

Not specified

Web Analytics

Not specified

Popular Alternatives

ActiveHelper Live Chat Reviews & Ratings

ActiveHelper Live Chat

Mentat Technologies

Popular Alternatives

ReadyChat Reviews & Ratings

ReadyChat

Elm Street Technology
Porchlight Reviews & Ratings

Porchlight

1001 ToolBox
CareColl Reviews & Ratings

CareColl

Intellial Solutions