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What is LiveAdmins?

LiveAdmins stands out as a premier provider of live chat software that significantly improves the experience of online visitors, boosts customer satisfaction, and positively impacts the financial performance of businesses across various sizes. Our offerings cater to over ten different industries and operate seamlessly across eight time zones. With a focus on customization and user-friendliness, our solutions can be easily implemented. By enhancing online conversion rates, we help to elevate revenue streams for our clients. Additionally, we enrich the online customer experience by effectively connecting businesses with their consumers. Our team of highly skilled operators, combined with business intelligence-driven software, empowers companies to gain deeper insights into their customers' needs, leading to more informed decision-making. This holistic approach ensures that both businesses and their customers benefit from improved interactions and outcomes.

What is HelpOnClick Live Chat?

HelpOnClick is a cutting-edge, cloud-based live chat and help desk solution designed specifically for small to medium-sized businesses. The platform's intuitive interface allows companies to seamlessly interact with their website visitors, thereby improving customer support and driving sales growth. With a variety of features such as real-time traffic monitoring, customizable notifications, icons, and messages, a virtual chat assistant, and compatibility with widely-used platforms like Facebook, Drupal, WordPress, and Joomla, HelpOnClick offers a comprehensive support system. Additionally, this software not only facilitates communication but also helps businesses foster a more engaging and dynamic online experience for their customers. By utilizing HelpOnClick, organizations can significantly enhance their customer service capabilities while simultaneously increasing their online visibility.

Media

Media

Integrations Supported

CS-Cart Multi-Vendor
CS-Cart Store Builder
Facebook
Freshdesk
Gmail
Google Analytics
Kontent.ai
Lead Docket
Mojo Helpdesk
Salesforce
Shopify
WordPress
X (Twitter)
Zendesk
Zoho CRM

Integrations Supported

CS-Cart Multi-Vendor
CS-Cart Store Builder
Facebook
Freshdesk
Gmail
Google Analytics
Kontent.ai
Lead Docket
Mojo Helpdesk
Salesforce
Shopify
WordPress
X (Twitter)
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$25.00/month/user
Free Trial Offered?
Free Version

Pricing Information

$12.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

LiveAdmins

Date Founded

2002

Company Location

United States

Company Website

www.liveadmins.com

Company Facts

Organization Name

HelpOnClick

Date Founded

2004

Company Location

United States

Company Website

www.helponclick.com

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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