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What is LiveBank?

LiveBank emerges as a pioneering fintech platform that effectively combines the advantages of affordable self-service online banking with the personalized guidance typically found in physical branches. Acting as an omnichannel solution, it facilitates immediate and secure customer interactions across a variety of platforms, such as chat, video, audio, and social media, which significantly improves the remote advisory experience. Featuring an array of tools for collaboration, communication, routing, and recording, this platform allows users to create a tailored experience that fully leverages an omnichannel strategy. By empowering banks to engage with customers through attractive offers and timely assistance via Video and Voice Calls, Live Chat, Co-Browsing, Screen Sharing, Secure File Exchange, Digital Document Signing, Digital Onboarding (eKYC), and Biometrics, among other features, it transforms the way financial services are delivered. Uniquely, it is the first of its kind to integrate support for a bank's sales and operational workflows, enabling effective cross-selling and up-selling through personalized offer presentations. Additionally, LiveBank's versatile functionalities ensure that financial institutions can adeptly address the varied requirements of their clients, ultimately boosting customer satisfaction and loyalty while fostering long-lasting relationships. This comprehensive approach positions LiveBank as a game-changer in the fintech landscape, redefining how banks interact with their customers in a digital age.

What is Fidor?

We collaborate with forward-thinking organizations to develop customized, customer-focused digital banking solutions from the very beginning. Our emphasis extends beyond just the technology used to serve your customers; it is about harnessing that technology to make customers feel appreciated and prioritized. Our aim is to enhance the banking experience, making it more convenient, straightforward, accessible, and rewarding for users. The innovative digital banking framework we offer, known as fOS, enables you to reach these objectives effectively. The achievements of our existing clients and the many awards we have garnered highlight our capabilities. Fidor provides the extensive knowledge needed to bring your digital banking aspirations to life. We undergo a meticulous process of ideation, design, testing, development, and launch. Our state-of-the-art digital banking platform, fidorOS (fOS), integrates all vital banking functions, including onboarding, account and card management, credit solutions, and analytics, into a cohesive platform. Being at the forefront of adopting Open Banking standards and API integration, the fidorOS platform is significantly more sophisticated than traditional options. This strategy not only boosts flexibility but also guarantees a seamlessly integrated banking experience for all users, ultimately redefining how they interact with financial services. By prioritizing customer experience, we aim to set new standards in the digital banking landscape.

Media

Media

Integrations Supported

IDnow
Kasisto KAI
Xentral

Integrations Supported

IDnow
Kasisto KAI
Xentral

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

LiveBank

Company Location

Poland

Company Website

livebank24.com

Company Facts

Organization Name

Fidor Solutions

Date Founded

2007

Company Location

Germany

Company Website

www.fidor.com

Categories and Features

Online Banking

Brokerage
Cash Management
Chat / Messaging
Credit Card Management
Electronic Statements
Fraud Detection
Loan Management
Marketing Automation
Retail Banking
Single Sign On
Transaction Monitoring

Categories and Features

Online Banking

Brokerage
Cash Management
Chat / Messaging
Credit Card Management
Electronic Statements
Fraud Detection
Loan Management
Marketing Automation
Retail Banking
Single Sign On
Transaction Monitoring

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