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support 5 out of 5 stars

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What is Locobuzz?

Step into the Next Era of Customer Experience! Our innovative technology platform is designed to help you attract, retain, and delight your clientele. By harnessing the power of AI, analytics, big data, and automation, we enhance your customer interactions. Utilize our ORM services for social media listening to connect with your audience in real-time and gain valuable insights. With our advanced AI technology, you can seamlessly manage your online presence across various social media platforms. All your digital requirements can be addressed from a single hub. Our comprehensive digital command center provides you with a clear view of customer conversations. You can cultivate leads, oversee campaigns, and experience an unmatched level of brand engagement. Intelligent bots facilitate swift communication with consumers, fostering stronger connections. This AI-powered tool not only aids in precision marketing but also plays a vital role in building lasting relationships with your customers, ensuring they feel valued and understood. Ultimately, we empower you to elevate your customer experience to unmatched heights.

What is Blueworx?

An intelligent and endlessly expandable cloud solution tailored to meet all your needs is now at your fingertips. By leveraging advanced voice response technology, you can significantly improve the quality of each interaction, paving the way for swift, effective, and customized self-service options that align with your customers' preferred channels. Revolutionize your customer service journey by incorporating artificial intelligence into your contact center operations. Our solutions enable engaging and context-aware dialogues that are guided by customer intent, utilizing intelligent automation, chatbots, and virtual assistants to enhance the experience. Craft a digital experience that specifically addresses the unique preferences of your clientele, promoting enduring loyalty. Secure a competitive edge with a flexible solution that is not only rapid and effective but also seamless, allowing customers to connect with you using their preferred communication methods. By focusing on customer satisfaction, you can cultivate ongoing growth and forge a deeper connection with your audience, ultimately leading to increased brand loyalty and satisfaction. The integration of these innovative technologies ensures your business remains at the forefront of customer service excellence.

Media

Media

Integrations Supported

Quickwork

Integrations Supported

IBM watsonx Assistant

API Availability

API Availability

Pricing Information

$300/month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Locobuzz

Date Founded

2015

Company Location

India

Company Website

www.locobuzz.com

Company Facts

Organization Name

Blueworx

Date Founded

2016

Company Location

United States

Company Website

www.blueworx.com

Categories and Features

Brand Intelligence

Not specified

Brand Monitoring

Not specified

Conversational AI

Multi-Languages
Omni-Channel
Sentiment Analysis
Speech Recognition

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis

Reputation Management

Campaign Management
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring

Social CRM

Calendar/Reminder System
Customer Support
Email Marketing
Multi-Channel Social Integration
Social Media Monitoring

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Categories and Features

AI Voice Agents

Not specified

Conversational AI

Not specified

Customer Experience

Not specified

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Survey Management
Text to Speech
Voice Customization
Voice Mail

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