Ratings and Reviews 76 Ratings
Ratings and Reviews 13 Ratings
Alternatives to Consider
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Zoho AssistZoho Assist serves as a comprehensive remote access solution, enabling users to connect to and manage devices from a distance. In just a few minutes, you can oversee your international assets through a web-based support session. Operating entirely in the cloud, Zoho Assist allows you to establish remote access without needing to be physically present, giving you the ability to monitor computers, laptops, phones, and servers from virtually any location. Moreover, it is compatible with all major firewalls and effortlessly navigates proxy servers. With industry-standard SSL and 256-bit AES data encryption, Zoho Assist ensures robust protection against phishing and other cyber threats. This makes it an ideal choice for both individuals and businesses seeking reliable technical support. By choosing Zoho Assist, you gain peace of mind knowing your data is safeguarded while you manage your remote resources effectively.
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NinjaOneNinjaOne streamlines the most challenging aspects of IT management, serving over 20,000 IT teams with enhanced capabilities. By delivering in-depth insights into endpoints, strong security protocols, and a unified control system, NinjaOne increases operational efficiency, protects sensitive information, and reduces IT costs. This all-encompassing platform provides a diverse set of tools for managing and securing endpoints, such as patch management, mobile device supervision, software deployment, remote assistance, backup solutions, and additional features, all made possible through its wide-ranging IT and security integrations. With its ability to adapt to various IT environments and needs, NinjaOne stands out as a vital resource for modern IT teams.
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AteraAtera is a comprehensive IT management solution that integrates remote monitoring and management (RMM), helpdesk services, and ticketing, all enhanced by Action AI™ to significantly increase efficiency for organizations of any size. Experience the benefits of Atera with a free trial today!
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ISL Light Remote DesktopISL Light is an intuitive remote desktop application designed for users who prioritize security. With its exceptional value and performance, it serves as a robust tool for IT professionals and support teams to address issues from a distance through options like remote assistance, unattended access, or mobile screen sharing. The software is compatible across various platforms and features 256-bit encryption for secure sessions, along with all essential remote access functionalities. Additional capabilities include session recording, chat, video calling, multi-monitor support, file transfers, and comprehensive reporting. Users enjoy the flexibility of selecting between cloud-based or on-premise solutions. Notably, the ISL Online license imposes no restrictions on the number of clients, workstations, or users that can be supported, making it a versatile choice for diverse industries. This software is particularly trusted in sectors such as banking, healthcare, government, and insurance, where security and reliability are paramount. Its versatility and feature-rich design make ISL Light a valuable asset for any organization looking to enhance their remote support capabilities.
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CrankWheelCrankWheel offers the ability to share your screen during a call, making it simple to create captivating presentations. By sending a link through email or SMS, viewers can access the presentation in any browser on any device. Designed with user-friendliness in mind, CrankWheel is an excellent tool for connecting with customers and facilitating business transactions. The platform is particularly beneficial for professionals such as insurance agents, mortgage advisors, solar consultants, educators, and customer support representatives. Moreover, integration with websites is straightforward, enabling users to implement a Demo button for instant notifications about viewer engagement. You can even track whether your audience is focused on your content. Our Chrome Extension has empowered more than 50,000 users to effortlessly share their screens with potential clients, regardless of their technical knowledge or the devices they are using. Notably, CrankWheel is compatible with older browsers and less common devices, functioning well even in conditions of poor network connectivity. It seamlessly operates on various platforms, including Mac, Android, iOS, Blackberries, Internet Explorer, and more, ensuring widespread accessibility for users everywhere.
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TruGridTruGrid SecureRDP provides secure access to Windows desktops and applications from virtually any location by utilizing a Desktop as a Service (DaaS) model that incorporates a Zero Trust approach without the need for firewall exposure. The key advantages of TruGrid SecureRDP include: - Elimination of Firewall Exposure & VPN Requirements: Facilitates remote access by preventing the need to open inbound firewall ports. - Zero Trust Access Control: Limits connections to users who have been pre-authenticated, significantly lowering the risk of ransomware attacks. - Cloud-Based Authentication: Reduces dependency on RDS gateways, SSL certificates, or external multi-factor authentication (MFA) tools. - Improved Performance: Leverages a fiber-optic network to reduce latency in connections. - Rapid Deployment & Multi-Tenant Functionality: Becomes fully functional in less than an hour with a user-friendly multi-tenant management console. - Built-In MFA & Azure Compatibility: Offers integrated MFA options in conjunction with Azure MFA and Active Directory support. - Wide Device Compatibility: Functions effortlessly across various platforms, including Windows, Mac, iOS, Android, and ChromeOS. - Continuous Support & Complimentary Setup: Provides 24/7 assistance along with free onboarding services, ensuring a smooth transition for users. Moreover, organizations can trust that this solution will adapt to their growing security needs seamlessly.
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SyncroSyncro serves as a comprehensive business platform designed specifically for managing a successful managed service provider (MSP). Experience the convenience of PSA, RMM, and remote access all bundled into one cost-effective solution. Additionally, you can enhance your productivity even further with seamless integrations to over 50 MSP and business applications that you already utilize. The pricing structure of Syncro is straightforward, offering a single flat fee that covers all PSA, RMM, and remote access functionalities, allowing for unlimited endpoints with no binding contracts or minimum requirements. This simplicity makes it easier for MSPs to budget and plan their services effectively.
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Thinfinity WorkspaceKey Features of Thinfinity Workspace 7.0: - Utilizes Progressive Web App (PWA) technology to enhance user experience seamlessly. - Combines Thinfinity VNC, VirtualUI, and z/Scope for unparalleled flexibility. - Offers HTML5 terminal emulation compatible with DEC terminals, as well as TN 5220 and TN 3270 protocols. - Includes comprehensive enterprise-grade audit logs to ensure robust security and compliance management. - Employs a proprietary VNC protocol for effective real-time monitoring and troubleshooting. ENHANCE USER EXPERIENCE - Distribute essential applications, desktops, and files through a unified web portal. - Simplify remote browser access for users, limiting them to only the necessary resources for their tasks. STREAMLINE IT AND ELIMINATE VPNS - Move away from traditional VPN setups and their associated complexities. - Facilitate access from any device, including Chromebooks and mobile devices, with just a web browser—no setup required. PROTECT YOUR BUSINESS SECURITY - Utilize connections that are encrypted to enterprise-grade standards. - Seamlessly integrate with both internal and external identity management systems. - Implement two-factor or multi-factor authentication policies across all identity platforms, ensuring an additional layer of security for user access. - This comprehensive approach not only enhances user experience but also strengthens overall system integrity, making it a vital tool for modern businesses.
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ZendeskZendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.
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AuvikAuvik Network Management offers a sophisticated software solution for network oversight that enables IT experts to gain comprehensive insight, automate processes, and manage their network infrastructure effectively. Organizations, regardless of their scale, rely on this cutting-edge platform to improve operational efficiency, bolster security measures, and enhance performance metrics. A key highlight of Auvik is its ability to provide real-time network mapping and discovery, which automatically creates interactive visual representations of your network’s layout. This feature simplifies the identification of devices, connections, and possible bottlenecks within the network. Such critical insights facilitate better planning and optimization of network architecture, ensuring peak efficiency and reliability. By leveraging Auvik’s capabilities, organizations can proactively address issues and adapt to changing network demands.
What is LogMeIn Rescue?
What is Heimdal Endpoint Detection and Response (EDR)?
Integrations Supported
Integrations Supported
API Availability
API Availability
Pricing Information
Pricing Information
Supported Platforms
Supported Platforms
Customer Service / Support
Customer Service / Support
Training Options
Training Options
Company Facts
Organization Name
GoTo
Date Founded
2003
Company Location
United States
Company Website
www.logmein.com/products/rescue
Company Facts
Organization Name
Heimdal®
Date Founded
2014
Company Location
Denmark
Company Website
heimdalsecurity.com
Categories and Features
Call Center
Help Desk
ITSM
Live Chat
MSP
Remote Desktop
Remote Support
Remote Work
RMM
Screen Sharing
Categories and Features
Antivirus
Harness the capabilities of Heimdal's exclusive Extended Threat Protection (XTP) technology, featuring a cutting-edge endpoint security solution meticulously crafted for exceptional identification of advanced cyber threats. Shield your organization from ransomware, concealed backdoors, rootkits, brute-force assaults, stealthy malware, and various other dangers.
Application Control
Enhance the capabilities of both your system administrators and users with App Control. Select from a variety of parameters such as file path, publisher, certificate, vendor name, software title, MD5 hash, and additional criteria to easily permit or restrict application launches. Manage your system according to your preferences.
Application Security
Cybersecurity
Equip your security and IT departments with Heimdal's integrated platform, designed to safeguard against emerging threats and deliver extensive protection across various areas. Whether it’s endpoints, networks, emails, identities, or more, Heimdal ensures your defenses are robust with its sophisticated detection and response features.
Data Loss Prevention
DNS Security
Equipped with cutting-edge cybercrime insights, sophisticated machine learning, and AI-driven defense mechanisms, Heimdal DNS Security Endpoint offers unmatched precision in safeguarding your organization against emerging threats. Enhance your business's security posture and maintain a proactive edge with our innovative DNS security offering.
Email Security
An innovative defense mechanism designed to combat phishing, ransomware, and the ever-changing landscape of email threats. Seamlessly integrating with your current infrastructure, our service strengthens your security measures, whether implemented in the cloud or on-site.
Endpoint Detection and Response (EDR)
Heimdal Endpoint Detection and Response is an advanced security solution designed to continuously observe, evaluate, and counteract threats as they occur. Featuring sophisticated detection techniques and proactive incident management functionalities, it offers strong safeguarding for your organization's endpoint devices, facilitating prompt threat resolution and reducing the risk of potential harm.
Endpoint Management
Heimdal Endpoint Detection and Response serves as an effective security solution designed to continuously oversee, evaluate, and react to potential threats as they occur. Utilizing cutting-edge detection techniques and a proactive approach to incident management, it offers strong defense for your organization's endpoints, facilitating prompt threat resolution and reducing possible harm.
Endpoint Privilege Management
Improve your security posture, optimize privilege oversight, and maintain compliance with regulations through our autopilot-compatible Privileged Access Management solutions, which include Privilege Elevation and Delegation Management (PEDM), Privileged Account and Session Management (PASM), and Application Control.
Endpoint Protection
Heimdal Endpoint Detection and Response is a sophisticated security solution designed to continuously observe, evaluate, and react to threats as they occur. Featuring cutting-edge detection methodologies and a proactive approach to incident management, it delivers strong safeguards for your organization's endpoints, facilitating prompt threat neutralization and reducing the risk of significant harm.
Extended Detection and Response (XDR)
By utilizing Heimdal XDR, you can simplify the management of various security tools and enjoy the reassurance that comes from a holistic, unified strategy for cybersecurity.
Firewall
Incident Response
IT Asset Management
Gain total insight and detailed management of your entire software collection, ensuring you never miss an essential update again.
IT Security
Managed Detection and Response (MDR)
Enhance your security investment returns with Heimdal MXDR - our budget-friendly solutions deliver high-level protection suitable for enterprises, eliminating the necessity for extra personnel or infrastructure.
MSP
Heimdal provides tailored security solutions designed to elevate your MSP service portfolio. Partner with us to offer all-encompassing, efficient, and integrated cybersecurity services.
Network Detection and Response (NDR)
Bolster your network with an integrated AI security framework designed to proactively search for, thwart, identify, and react to threats, no matter their sophistication. The Heimdal DNS Security Network gives you the confidence to effectively manage your BYOD policies and safeguard every user device, all from a single, streamlined platform.
Patch Management
Achieve optimal results with a streamlined automated patch management system tailored for IT experts. Instantly deploy and update software around the clock, every day of the year, from any location globally and based on your preferred timetable.
Privileged Access Management
Boost security, simplify privilege oversight, and maintain compliance with regulations using our autopilot-ready Privileged Access Management (PAM) solutions, which include Privilege Elevation and Delegation Management (PEDM), Privileged Account and Session Management (PASM), and Application Control.
Ransomware Protection
Our cutting-edge anti-ransomware encryption technology is a groundbreaking product that operates without any signatures, providing unmatched protection for your devices against harmful encryption efforts associated with ransomware attacks. Safeguard your endpoints and network continuously and instantly from even the most sophisticated ransomware encryption threats.
Remote Desktop
Elevate your efficiency with Heimdal’s Remote Desktop solution. Tailored for hybrid businesses, IT specialists, and managed service providers, our cutting-edge technology simplifies your remote access requirements. Wave goodbye to complicated configurations and embrace seamless connectivity with ease.
RMM
SIEM
The Heimdal Threat-Hunting and Action Center equips security teams with a comprehensive and risk-oriented perspective of their complete IT environment. It delivers detailed telemetry from both endpoints and networks, enabling rapid and informed decision-making.
Threat Hunting
The Heimdal Threat-Hunting and Action Center equips security professionals with a sophisticated perspective on threats and risks throughout their entire IT environment. It delivers detailed telemetry from both endpoints and networks, enabling quick and informed decision-making.
Threat Intelligence
The Heimdal Threat-Hunting and Action Center equips security teams with a sophisticated perspective focused on threats and risks throughout their entire IT environment. It delivers detailed telemetry from both endpoints and networks, enabling rapid and informed decision-making.
Vulnerability Management
Consolidate updates for Microsoft Windows, Apple MacOS, Linux Ubuntu, and other platforms within one comprehensive patch and asset management framework. Gain valuable insights into vulnerabilities based on their severity, CVE, and classification, independent of the operating system. Seamlessly install, deploy, and distribute both security and non-security updates across any device, at any location, and at any time, without facing compatibility challenges.