Ratings and Reviews 76 Ratings
Ratings and Reviews 0 Ratings
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Zoho AssistZoho Assist serves as a comprehensive remote access solution, enabling users to connect to and manage devices from a distance. In just a few minutes, you can oversee your international assets through a web-based support session. Operating entirely in the cloud, Zoho Assist allows you to establish remote access without needing to be physically present, giving you the ability to monitor computers, laptops, phones, and servers from virtually any location. Moreover, it is compatible with all major firewalls and effortlessly navigates proxy servers. With industry-standard SSL and 256-bit AES data encryption, Zoho Assist ensures robust protection against phishing and other cyber threats. This makes it an ideal choice for both individuals and businesses seeking reliable technical support. By choosing Zoho Assist, you gain peace of mind knowing your data is safeguarded while you manage your remote resources effectively.
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AteraAtera is a comprehensive IT management solution that integrates remote monitoring and management (RMM), helpdesk services, and ticketing, all enhanced by Action AI™ to significantly increase efficiency for organizations of any size. Experience the benefits of Atera with a free trial today!
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ISL Light Remote DesktopISL Light is an intuitive remote desktop application designed for users who prioritize security. With its exceptional value and performance, it serves as a robust tool for IT professionals and support teams to address issues from a distance through options like remote assistance, unattended access, or mobile screen sharing. The software is compatible across various platforms and features 256-bit encryption for secure sessions, along with all essential remote access functionalities. Additional capabilities include session recording, chat, video calling, multi-monitor support, file transfers, and comprehensive reporting. Users enjoy the flexibility of selecting between cloud-based or on-premise solutions. Notably, the ISL Online license imposes no restrictions on the number of clients, workstations, or users that can be supported, making it a versatile choice for diverse industries. This software is particularly trusted in sectors such as banking, healthcare, government, and insurance, where security and reliability are paramount. Its versatility and feature-rich design make ISL Light a valuable asset for any organization looking to enhance their remote support capabilities.
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SuperOpsSuperOps is an innovative all-in-one PSA-RMM platform tailored for driven MSPs aiming for effective growth. Enhanced by AI capabilities and intelligent automation, SuperOps provides an extensive array of features, ranging from IT documentation to project management, guaranteeing that MSPs can find all necessary tools under one roof. Eliminate the hassle of using various disjointed applications—SuperOps enables MSPs to transition away from obsolete, scattered systems with a cloud-native solution designed for ease of use and efficiency. Discover a cohesive, contemporary platform that simplifies operations and transforms the management of IT services into a hassle-free experience, paving the way for enhanced productivity.
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ScreenMeetScreenMeet provides a comprehensive range of secure, web-based tools for remote assistance and screen sharing, aimed at improving customer service and IT support. Its features include remote desktop access, live audio and video support, co-browsing, and asynchronous screen recording, enabling agents to provide seamless assistance to both customers and employees. Additionally, it seamlessly integrates with leading ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, ensuring a cohesive support experience. Tailored for large enterprises, ScreenMeet prioritizes security, scalability, and flexibility, making it an excellent choice for businesses looking to enhance support efficiency and boost customer satisfaction. By leveraging these tools, organizations can create a more connected and responsive service environment.
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CrankWheelCrankWheel offers the ability to share your screen during a call, making it simple to create captivating presentations. By sending a link through email or SMS, viewers can access the presentation in any browser on any device. Designed with user-friendliness in mind, CrankWheel is an excellent tool for connecting with customers and facilitating business transactions. The platform is particularly beneficial for professionals such as insurance agents, mortgage advisors, solar consultants, educators, and customer support representatives. Moreover, integration with websites is straightforward, enabling users to implement a Demo button for instant notifications about viewer engagement. You can even track whether your audience is focused on your content. Our Chrome Extension has empowered more than 50,000 users to effortlessly share their screens with potential clients, regardless of their technical knowledge or the devices they are using. Notably, CrankWheel is compatible with older browsers and less common devices, functioning well even in conditions of poor network connectivity. It seamlessly operates on various platforms, including Mac, Android, iOS, Blackberries, Internet Explorer, and more, ensuring widespread accessibility for users everywhere.
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Thinfinity WorkspaceKey Features of Thinfinity Workspace 7.0: - Utilizes Progressive Web App (PWA) technology to enhance user experience seamlessly. - Combines Thinfinity VNC, VirtualUI, and z/Scope for unparalleled flexibility. - Offers HTML5 terminal emulation compatible with DEC terminals, as well as TN 5220 and TN 3270 protocols. - Includes comprehensive enterprise-grade audit logs to ensure robust security and compliance management. - Employs a proprietary VNC protocol for effective real-time monitoring and troubleshooting. ENHANCE USER EXPERIENCE - Distribute essential applications, desktops, and files through a unified web portal. - Simplify remote browser access for users, limiting them to only the necessary resources for their tasks. STREAMLINE IT AND ELIMINATE VPNS - Move away from traditional VPN setups and their associated complexities. - Facilitate access from any device, including Chromebooks and mobile devices, with just a web browser—no setup required. PROTECT YOUR BUSINESS SECURITY - Utilize connections that are encrypted to enterprise-grade standards. - Seamlessly integrate with both internal and external identity management systems. - Implement two-factor or multi-factor authentication policies across all identity platforms, ensuring an additional layer of security for user access. - This comprehensive approach not only enhances user experience but also strengthens overall system integrity, making it a vital tool for modern businesses.
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ZendeskZendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.
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AuvikAuvik Network Management offers a sophisticated software solution for network oversight that enables IT experts to gain comprehensive insight, automate processes, and manage their network infrastructure effectively. Organizations, regardless of their scale, rely on this cutting-edge platform to improve operational efficiency, bolster security measures, and enhance performance metrics. A key highlight of Auvik is its ability to provide real-time network mapping and discovery, which automatically creates interactive visual representations of your network’s layout. This feature simplifies the identification of devices, connections, and possible bottlenecks within the network. Such critical insights facilitate better planning and optimization of network architecture, ensuring peak efficiency and reliability. By leveraging Auvik’s capabilities, organizations can proactively address issues and adapt to changing network demands.
What is LogMeIn Rescue?
LogMeIn Rescue is a powerful and secure enterprise remote support platform designed to empower IT teams and service providers to deliver exceptional technical assistance at scale. Supporting more than one billion remote sessions worldwide, Rescue provides technicians with fast, reliable, one-click access to user devices across Windows, macOS, Linux, Chrome OS, iOS, and Android platforms, regardless of location or network. The software offers robust security features including permission-based access controls, PIN code validation, IP restrictions, single sign-on (SSO), Active Directory synchronization, and 256-bit AES encryption to safeguard sensitive information throughout support sessions. Rescue’s centralized command center simplifies IT administration by enabling custom security configurations, unlimited user group creation, session recordings, and real-time team performance monitoring. Enterprises benefit from extensive brand customization options that allow personalized user interfaces, chat tools, and multiple connection methods to enhance the customer experience. The platform integrates with various enterprise applications and provides advanced in-session tools to quickly diagnose and resolve issues, including support for inactive devices. A Forrester study confirms Rescue’s strong return on investment, with payback periods under six months due to faster ticket resolutions and improved operational efficiency. User testimonials highlight Rescue’s reliability, flexibility, and security, especially for complex IT environments and multi-platform support. Rescue is ideal for organizations facing increasing security threats, limited IT resources, and the need to scale support efficiently. Overall, LogMeIn Rescue combines enterprise-grade security, scalability, and customization to meet the evolving needs of modern IT support teams.
What is Igiko Management Tools?
Igiko Management Tools is an online application that facilitates the remote management and monitoring of both physical and virtual machines, operating within a security framework that is based on user permissions.
Equipped with an integrated remote gateway, Igiko enables users to connect seamlessly to their computers and virtual machines. The web console utilizes HTML5 RDP control, allowing users to access remote desktops through any standard web browser.
Distinct from many remote monitoring and management (RMM) solutions, the Igiko application functions as an agentless service. It requires installation on only a single machine to grant remote access, monitoring, and management capabilities to all local computers and virtual machines. The configuration and global access of the application is streamlined thanks to its built-in web server and tunnel-provider clients, which come with a dedicated DNS address hosted on the Igiko server. This makes Igiko particularly well-suited for small and medium-sized enterprises, hosting providers, software development and engineering companies, as well as home users and those operating virtual labs, ensuring a versatile solution for a variety of needs.
Integrations Supported
AuthPoint
Blotout
Campaign Monitor
Cayzu
ConnectWise Cybersecurity Management
ConnectWise PSA
Freshdesk
Freshservice
HaloPSA
Incident IQ
Integrations Supported
AuthPoint
Blotout
Campaign Monitor
Cayzu
ConnectWise Cybersecurity Management
ConnectWise PSA
Freshdesk
Freshservice
HaloPSA
Incident IQ
API Availability
Has API
API Availability
Has API
Pricing Information
$109 per month
Free Trial Offered?
Free Version
Pricing Information
$5 for a machine (host or VM)
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
GoTo
Date Founded
2003
Company Location
United States
Company Website
www.logmein.com/products/rescue
Company Facts
Organization Name
Igiko
Date Founded
2019
Company Location
Armenia
Company Website
www.igiko.com
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Remote Work
Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
Screen Sharing
Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording
Categories and Features
IT Infrastructure Monitoring
Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring
Managed File Transfer (MFT)
API Integration
Authentication / Auditing
Compression
Data Sharing
Data Transmission Protocol Integration
Database Management
Encryption Support
Fail-Over / Load Balancing
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Network Monitoring
Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
Server Management
CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring
System Monitoring
Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management
Virtual Machine
Backup Management
Graphical User Interface
Remote Control
VDI
Virtual Machine Encryption
Virtual Machine Migration
Virtual Machine Monitoring
Virtual Server