LogMeIn Rescue
4.7 out of 5 starsKayako
4.0 out of 5 starsRatings and Reviews 76 Ratings
Ratings and Reviews 1 Rating
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What is LogMeIn Rescue?
LogMeIn Rescue is a powerful and secure enterprise remote support platform designed to empower IT teams and service providers to deliver exceptional technical assistance at scale. Supporting more than one billion remote sessions worldwide, Rescue provides technicians with fast, reliable, one-click access to user devices across Windows, macOS, Linux, Chrome OS, iOS, and Android platforms, regardless of location or network. The software offers robust security features including permission-based access controls, PIN code validation, IP restrictions, single sign-on (SSO), Active Directory synchronization, and 256-bit AES encryption to safeguard sensitive information throughout support sessions. Rescue’s centralized command center simplifies IT administration by enabling custom security configurations, unlimited user group creation, session recordings, and real-time team performance monitoring. Enterprises benefit from extensive brand customization options that allow personalized user interfaces, chat tools, and multiple connection methods to enhance the customer experience. The platform integrates with various enterprise applications and provides advanced in-session tools to quickly diagnose and resolve issues, including support for inactive devices. A Forrester study confirms Rescue’s strong return on investment, with payback periods under six months due to faster ticket resolutions and improved operational efficiency. User testimonials highlight Rescue’s reliability, flexibility, and security, especially for complex IT environments and multi-platform support. Rescue is ideal for organizations facing increasing security threats, limited IT resources, and the need to scale support efficiently. Overall, LogMeIn Rescue combines enterprise-grade security, scalability, and customization to meet the evolving needs of modern IT support teams.
What is Kayako?
Deliver exceptional customer support in multiple languages through live chat, email, Facebook, and Twitter, specifically catering to small and medium-sized businesses (SMBs) that are in search of an all-inclusive cloud-based help desk to quickly attend to their customers. Kayako’s help desk software boasts a range of powerful, ready-to-use features that empower customer service teams to handle inquiries and interactions seamlessly from any platform. As your business grows, you can enhance your customer support capabilities while ensuring a personal touch remains at the forefront. A key component of Kayako’s renowned help desk solution is our live chat software, which exemplifies one of the many tools crafted to help you achieve success in customer support. With Kayako’s live chat tool, you can provide a tailored and engaging chat experience 24/7, assisting customers in real-time across all channels, all managed effortlessly from Kayako’s intuitive dashboard. Customizing our live chat software for integration into your website, as well as iOS and Android applications, is a quick and easy process, allowing you to address your customers' needs effectively. Furthermore, this seamless integration contributes to a more unified and responsive support system, significantly enhancing customer satisfaction and fostering loyalty among your clientele. By choosing Kayako, you are not just investing in software; you are committing to a comprehensive solution that adapts to the evolving needs of your business and ensures your customers feel valued.
Integrations Supported
Campaign Monitor
ConnectWise PSA
Incident IQ
Integrations Supported
Campaign Monitor
Easyflow
Eloquens AI
Google Workspace
Help Desk Migration
Jira Service Management
Kapiche
Keap
API Availability
API Availability
Pricing Information
$109 per month
Free Trial Offered?
Pricing Information
$9.00/month/user
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Windows
Mac
Linux
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
GoTo
Date Founded
2003
Company Location
United States
Company Website
www.logmein.com/products/rescue
Company Facts
Organization Name
Kayako
Date Founded
2001
Company Location
United Kingdom
Company Website
www.kayako.com
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Campaign Management
IVR / Voice Recognition
Inbound Call Center
Predictive Dialer
Real-time Chat
Reporting/Analytics
Co-Browsing
Not specified
Help Desk
Alerts / Escalation
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Live Chat
Not specified
MSP
Help Desk
Issue Management
Live Chat
Remote Access
Remote Desktop
Chat
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Remote Video Support
Not specified
Remote Work
Live Chat
Remote Access
Remote Support
Screen Sharing
RMM
Not specified
Screen Sharing
Desktop / Browser Sharing
Mobile Screen Sharing
Remote Control
Screen Mirroring
Screen Recording
Categories and Features
Customer Service
Alerts / Escalation
Knowledge Base
Live Chat
Self Service Portal
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Task Management
ITSM
Asset Tracking
Contract/License Management
Dashboard
Project Management
Release & Deployment Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking