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What is Lookback?

Engage actively with your users to gain insight into their interactions with your application or website. By conducting interviews with participants from various global locations, your team can observe and document valuable insights along with precise timestamps for enhanced analysis. Alternatively, you can invite users to independently complete tasks by providing them with a test link, leading to a collection of recorded sessions that are sent directly to your inbox. This remote user research method is suitable for both mobile and desktop platforms, removing the necessity for any physical connections. You can ask questions, gather authentic feedback, and allow participants to share their screens from anywhere in the world. Effortlessly test any type of website, application, or prototype. Each research initiative comes with a unique LiveShare invite link that can be shared with multiple participants, facilitating extensive outreach. Expand your research efforts beyond conventional environments by capturing the interactions of individuals through their faces, screens, and voices, regardless of their location, thus enriching the scope of your findings. This innovative approach not only boosts user engagement but also cultivates a more profound understanding of user behavior across varied contexts, ultimately leading to improved design decisions. By embracing this methodology, you can refine your offerings to better meet the needs and preferences of your diverse user base.

What is Contextmapp?

In a flash, you can launch your own diary study initiative and bring your users on board. Gain valuable customer insights, accelerate innovation processes, discover ideal matches, and enhance the value you provide to your clients. Contextmapp is an innovative research tool that features an application for participants alongside a comprehensive dashboard for researchers. Gather feedback, qualitative insights, and images effortlessly. With various invitation methods, high response rates are guaranteed. There are no recurring monthly fees; you only pay for the credits consumed by each participant. You have the ability to observe user opinions and actions in real-time. Contextmapp empowers you to understand what individuals think about your offerings, services, and brands as it happens. Available on both the App Store and Play Store, Contextmapp consists of a user-friendly dashboard for researchers and the Contextmapp App for participants. Customer research has reached unprecedented levels of simplicity and effectiveness. Transform into a research expert, share your findings, and foster collaboration within your team to unlock the most valuable insights possible. The convenience and efficiency of this tool can significantly drive your research initiatives forward.

Media

Media

Integrations Supported

CleverX

Integrations Supported

CleverX

API Availability

Has API

API Availability

Has API

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Pricing Information

€29 per credit, no monthly fee
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Lookback

Date Founded

2013

Company Location

United States

Company Website

lookback.io

Company Facts

Organization Name

Contextmapp

Date Founded

2014

Company Location

Netherlands

Company Website

contextmapp.com

Categories and Features

Usability Testing

A/B Testing
Annotations
Audience Targeting
Heatmaps
Impression Testing
Mobile Testing
Moderated Usability Testing
Prototype Testing
Quantitative Metrics
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Categories and Features

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