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What is Lookback?

Engage actively with your users to gain insight into their interactions with your application or website. By conducting interviews with participants from various global locations, your team can observe and document valuable insights along with precise timestamps for enhanced analysis. Alternatively, you can invite users to independently complete tasks by providing them with a test link, leading to a collection of recorded sessions that are sent directly to your inbox. This remote user research method is suitable for both mobile and desktop platforms, removing the necessity for any physical connections. You can ask questions, gather authentic feedback, and allow participants to share their screens from anywhere in the world. Effortlessly test any type of website, application, or prototype. Each research initiative comes with a unique LiveShare invite link that can be shared with multiple participants, facilitating extensive outreach. Expand your research efforts beyond conventional environments by capturing the interactions of individuals through their faces, screens, and voices, regardless of their location, thus enriching the scope of your findings. This innovative approach not only boosts user engagement but also cultivates a more profound understanding of user behavior across varied contexts, ultimately leading to improved design decisions. By embracing this methodology, you can refine your offerings to better meet the needs and preferences of your diverse user base.

What is Great Question?

Great Question serves as a valuable tool for researchers, designers, product managers, and marketers, enabling them to assemble panels, arrange interviews, disseminate insights, and distribute incentives efficiently. Users can effortlessly cultivate a network of customers willing to provide answers to their critical questions. To ensure the best fit, one can import, invite, and filter participants with ease. Our research calendar is designed to streamline the scheduling of interviews or facilitate data integration. Within minutes, prototype tests and surveys can be initiated, allowing for rapid feedback collection. By utilizing tags, clips, highlights, and results, you have the ability to convert survey outcomes and interviews into easily digestible reports. Sharing your findings with a broader audience becomes a simple task. To genuinely grasp the needs of your customers and obtain their feedback on your initiatives, it is crucial to create something extraordinary. Many companies today lack the necessary systems and processes to incorporate customer research into their core decision-making framework. Our team, though small, comprises a dynamic group of product managers, engineers, entrepreneurs, and designers dedicated to enhancing this experience. Together, we aim to bridge the gap between customer insights and impactful business strategies.

Media

Media

Integrations Supported

CleverX

Integrations Supported

Auth0
Brex
Calendly
Draft
Google
Google Calendar
Google Meet
HoneyBook
Linktree
Microsoft 365
Salesforce
Segment EDI Platform
Slack
Tremendous
Vero
Zapier
Zoom

API Availability

API Availability

Pricing Information

$99 per month
Free Trial Offered?

Pricing Information

$49 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Lookback

Date Founded

2013

Company Location

United States

Company Website

lookback.io

Company Facts

Organization Name

Great Question

Company Location

United States

Company Website

greatquestion.co

Categories and Features

Usability Testing

Not specified

User Research

Not specified

UX

Screen Activity Recording
Unmoderated Testing
Usability Testing
User Research

Categories and Features

Market Research

Statistical Analysis

Panel Management

Not specified

Prototyping

Usability Testing

User Research

Not specified

UX

For Websites
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Research

Popular Alternatives

Popular Alternatives

CMNTY Platform Reviews & Ratings

CMNTY Platform

CMNTY Corporation