Ratings and Reviews 11 Ratings

Total
ease
features
design
support

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Screencapt Reviews & Ratings
    137 Ratings
    Company Website
  • Haystack Reviews & Ratings
    278 Ratings
    Company Website
  • Axero Reviews & Ratings
    218 Ratings
    Company Website
  • Google Workspace Reviews & Ratings
    68,909 Ratings
    Company Website
  • Connecteam Reviews & Ratings
    9,897 Ratings
    Company Website
  • Switcher Studio Reviews & Ratings
    21 Ratings
    Company Website
  • MyHub Intranet Software Reviews & Ratings
    66 Ratings
    Company Website
  • RedFlag Reviews & Ratings
    134 Ratings
    Company Website
  • CompanyCam Reviews & Ratings
    5,584 Ratings
    Company Website
  • Nectar Reviews & Ratings
    9,451 Ratings
    Company Website

What is Loom?

Quickly capture and distribute video messages using your screen, webcam, or a combination of both, making it a more efficient alternative to composing an email or attending a live meeting. Enjoy this feature at no cost, as it is compatible with Mac, Windows, Chrome, iOS, and Android devices. Additionally, this tool streamlines communication, making it easier to convey your thoughts visually.

What is GrowthDot Video Reply?

Enhance the customer support experience by using the Video Reply app integrated with Zendesk, which enables you to record and send video responses directly within ticket interactions, transcending standard text communications. Despite its potential, the adoption of video in customer support remains surprisingly minimal among many organizations. Video replies offer a fantastic opportunity to swiftly produce product demonstrations, personally introduce yourself to customers, or highlight effective solutions to their issues. This method not only builds trust but also expedites the ticket resolution process, resulting in greater overall customer satisfaction. With the Video Reply feature, you can easily record videos from within Zendesk tickets or select from a specially curated library available in the app. Leverage video to create informative tutorials that thoroughly explain the necessary steps to resolve customer inquiries effectively. You can also save your recorded videos in the library for convenient future reference. In addition, requesting videos from customers can provide you with valuable insights into their specific concerns and needs. Organizing your video content with tags allows for straightforward retrieval and classification. Moreover, you can personalize video page previews for your recipients, fostering a more engaging and customized communication experience that resonates with customers. This innovative approach not only enhances interactions but also serves to strengthen the overall relationship between support teams and customers.

Media

Media

No images available

Integrations Supported

Zendesk
Agents Base
AppManager
Bit.ai
Confluence
Desktop.com
Dock
Dropbox
Flask
GitHub
Gmail
Kipwise
LicenceOne
Loomos
Rock
Sharebrand
SocialCrowd
Topo.io
Trello
Well

Integrations Supported

Zendesk
Agents Base
AppManager
Bit.ai
Confluence
Desktop.com
Dock
Dropbox
Flask
GitHub
Gmail
Kipwise
LicenceOne
Loomos
Rock
Sharebrand
SocialCrowd
Topo.io
Trello
Well

API Availability

Has API

API Availability

Has API

Pricing Information

$0 per month
Free Trial Offered?
Free Version

Pricing Information

$19 per agent/per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Loom

Date Founded

2016

Company Location

United States

Company Website

loom.com

Company Facts

Organization Name

GrowthDot

Date Founded

2015

Company Location

Ukraine

Company Website

growthdot.com

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Internal Communications

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Video Making

Animation
Collaboration Tools
Customizable Branding
Drag & Drop
Media Library
Privacy Options
Social Sharing
Templates
Text Overlay
Text to Video
Video Capture
Voice-Over

Categories and Features

Popular Alternatives

Popular Alternatives

liteCam Reviews & Ratings

liteCam

RSUPPORT Co. Ltd.
Camtasia Reviews & Ratings

Camtasia

TechSmith
Snagit Reviews & Ratings

Snagit

TechSmith