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Ratings and Reviews 0 Ratings
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What is Fin?
Fin is an industry-leading AI customer service agent that outperforms competitors by providing faster, more accurate resolutions for complex customer queries, achieving resolution rates of up to 65% end-to-end. Its all-in-one no-code workspace allows customer service teams to analyze conversation trends, identify content gaps, train and customize AI responses, rigorously test outputs, and deploy updates seamlessly. Powered by the patented Fin AI Engine™, the platform uses a sophisticated four-step process: refining queries, generating responses via enhanced retrieval-augmented generation, validating answer accuracy, and optimizing engine performance for speed and precision. Fin integrates smoothly with a wide range of helpdesk platforms such as Intercom, Zendesk, Salesforce, and HubSpot, enabling omnichannel support through voice, email, live chat, SMS, social media, and more. The platform supports existing business workflows, automations, and routing rules while offering easy human agent handoff to maintain service quality. Fin is backed by a world-class AI research team of over 40 machine learning scientists and engineers who continuously improve its capabilities through cutting-edge innovation. It also adheres to rigorous security and privacy standards including ISO 27001, GDPR, and CCPA compliance. Trusted by top companies like Lightspeed and Anthropic, Fin offers transparent pricing at $0.99 per resolved conversation and provides a 14-day free trial to experience its capabilities risk-free. The platform’s scalability and adaptability make it suitable for businesses of all sizes aiming to enhance customer experience while controlling costs. Overall, Fin delivers a powerful combination of technology, performance, and ease of use to revolutionize customer support.
Integrations Supported
Intercom
Zendesk
Front
HubSpot CRM
HubSpot Customer Platform
HubSpot Service Hub
Salesforce
Salesforce Field Service
SendGrid
Shopify
Integrations Supported
Intercom
Zendesk
Front
HubSpot CRM
HubSpot Customer Platform
HubSpot Service Hub
Salesforce
Salesforce Field Service
SendGrid
Shopify
API Availability
Has API
API Availability
Has API
Pricing Information
$500 per month
Free Trial Offered?
Free Version
Pricing Information
$0.99 per resolution
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Lorikeet
Date Founded
2023
Company Location
Australia
Company Website
www.lorikeetcx.ai/
Company Facts
Organization Name
Intercom
Date Founded
2011
Company Location
United States
Company Website
fin.ai/