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What is LucidAct?

Launch your services swiftly and economically through the provider portal from LucidAct Health. With this innovative platform, you can expand your offerings effectively and without unnecessary costs. LucidAct facilitates the creation of a secure API-driven data feed from your apps or devices, and if needed, we can also link you to a network of experienced care coordinators and nurses. Our workflow module is akin to Trello but tailored for healthcare teams, making task assignments easier while delivering timely notifications throughout the patient care journey. You have the ability to guide your remote care team with prompt tasks that align with the workflows you design or adjust as needed. This platform not only aids in symptom tracking but also promotes proactive patient engagement, generating valuable reports on productivity and task management. Furthermore, our solution supports API-driven data integration to optimize your operations seamlessly. The payment module operates similarly to Stripe, modernizing the payment process by replacing outdated insurance communication methods with efficient digital solutions. Providers will enjoy easy access to essential data and analytics that illuminate patient outcomes and engagement levels. Ultimately, your Provider Portal acts as a crucial sales channel, enhancing your overall reach. Additionally, utilizing these advanced tools can lead to a remarkable improvement in the quality of care delivered to patients while bolstering operational efficiency. By prioritizing these enhancements, healthcare organizations can meet the evolving demands of the industry and better serve their communities.

What is CareDesk?

Keona Health’s CareDesk is an AI-driven healthcare CRM platform built to transform patient access and streamline clinical workflows. It offers a centralized digital workspace where healthcare teams can manage patient interactions, access relevant data, and complete tasks efficiently. The platform integrates with existing healthcare systems such as EHR and practice management tools, ensuring seamless data flow. CareDesk supports omnichannel communication, including phone, web, mobile, and chat, allowing patients to connect through their preferred method. It includes intelligent decision support tools like automated scheduling, symptom screening, and nurse triage to improve care accuracy and efficiency. Guided workflows help staff follow standardized processes, reducing variability and minimizing errors. Automation features handle repetitive administrative tasks, freeing up time for healthcare professionals to focus on patient care. The platform also includes a patient self-service interface, enabling individuals to manage appointments, access information, and resolve issues independently. Knowledge management tools provide staff with scripts and resources to handle patient inquiries effectively. Comprehensive reporting and analytics allow organizations to monitor performance, track communication, and optimize workflows. CareDesk enables collaboration between agents and nurses within a single system, improving coordination and service quality. Its flexible design allows customization to meet the needs of different healthcare providers and specialties. The platform supports digital transformation by improving efficiency, reducing costs, and enhancing both patient and staff experiences.

Media

Media

No images available

Integrations Supported

Care Director
EpicCare EMR
Intergy EHR
athenaOne
eClinicalWorks

Integrations Supported

Care Director
EpicCare EMR
Intergy EHR
athenaOne
eClinicalWorks

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

LucidAct

Date Founded

2017

Company Location

United States

Company Website

www.lucidact.com/digital-health-companies

Company Facts

Organization Name

Keona Health

Date Founded

2010

Company Location

United States

Company Website

www.keonahealth.com

Categories and Features

Patient Portal

Appointment Confirmations
Appointment Scheduling
Bill Payment
Care Plans
Care Summaries
EHR-Agnostic
Health Record Access
Intake Forms
Lab Results
Prescription Renewals
Secure Messaging
Video Consultations

Remote Patient Monitoring

Dashboard
Data Import/Export
HIPAA Compliant
Mobile Payments
Monitoring Device Integration
Patient Engagement
Patient Portal
Patient Records Management
Patient Surveys
Reminders
Virtual Visits

Categories and Features

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

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