Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 1 Rating

Total
ease
features
design
support

Alternatives to Consider

  • Guru Reviews & Ratings
    3,266 Ratings
    Company Website
  • Pylon Reviews & Ratings
    51 Ratings
    Company Website
  • Pipedrive Reviews & Ratings
    8,428 Ratings
    Company Website
  • Jotform Reviews & Ratings
    6,225 Ratings
    Company Website
  • Jiminny Reviews & Ratings
    795 Ratings
    Company Website
  •  monday sales CRM Reviews & Ratings
    1,500 Ratings
    Company Website
  • MyHub Intranet Software Reviews & Ratings
    67 Ratings
    Company Website
  • Vivantio Reviews & Ratings
    504 Ratings
    Company Website
  • Pipeliner CRM Reviews & Ratings
    734 Ratings
    Company Website
  • SurveySparrow Reviews & Ratings
    2,976 Ratings
    Company Website

What is Lucy?

Lucy is an advanced knowledge management system powered by AI, designed to enhance employee efficiency and productivity. She simplifies the process of locating essential information precisely when it is needed. By monitoring data alterations, she actively reads and assimilates knowledge accumulated within your organization without relocating it from its original sources. Lucy comprehends various formats, including documents, PowerPoints, PDFs, graphs, videos, and audio files, and she integrates insights from third-party data sources. With her seamless integration into Slack and Microsoft Teams, your team can easily pose questions that Lucy answers using her vast reservoir of knowledge. She not only assists in uncovering optimal solutions but also identifies alternative answers for deeper insights. Lucy plays a crucial role in onboarding, training, market analysis, boosting sales productivity, promoting operational best practices, supporting customer service, and safeguarding critical subject matter expertise when team members transition or depart. Upon joining your organization, Lucy diligently processes and retains every piece of information you wish for her to learn. Remarkably, she remains a constant presence, never forgets, and continuously evolves, becoming increasingly intelligent with each passing day, ensuring your team's success.

What is IBM watsonx Assistant?

IBM watsonx Assistant represents an innovative conversational AI platform that enables a diverse range of users, including those without technical expertise, to seamlessly create generative AI assistants that provide smooth self-service experiences for customers on any device or channel, enhance employee efficiency, and expand organizational capabilities. The platform boasts an intuitive design featuring a drag-and-drop conversation builder along with ready-made templates, making it accessible for all users. It incorporates advanced Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), as well as Intelligent Context Gathering, which work collectively to enhance comprehension of conversational context in natural language. Additionally, it employs retrieval-augmented generation (RAG) techniques to deliver precise, contextual, and timely conversational responses at all times, ensuring that interactions are rooted in the company's knowledge base. This comprehensive approach not only streamlines communication but also fosters a more interactive and responsive customer engagement strategy.

Media

Media

Integrations Supported

Salesforce
Amazon
Avaya Experience Platform
Box
Confluence
Dropbox
GitHub
Google Drive
IBM Data Refinery
IBM Watson Discovery
IBM Z
IBM watsonx.ai
IntelePeer
Intercom
Microsoft OneDrive
Microsoft SharePoint
Streams
Vonage Communications APIs (Nexmo)
Zendesk
storm Cloud Contact Center

Integrations Supported

Salesforce
Amazon
Avaya Experience Platform
Box
Confluence
Dropbox
GitHub
Google Drive
IBM Data Refinery
IBM Watson Discovery
IBM Z
IBM watsonx.ai
IntelePeer
Intercom
Microsoft OneDrive
Microsoft SharePoint
Streams
Vonage Communications APIs (Nexmo)
Zendesk
storm Cloud Contact Center

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$140 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Lucy

Date Founded

2015

Company Location

United States

Company Website

www.Lucy.ai

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/watsonx-assistant

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Popular Alternatives

Popular Alternatives

Yellow.ai Reviews & Ratings

Yellow.ai

Bitonic Technology Labs