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Ratings and Reviews 0 Ratings
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What is Lumen Cloud Contact Center?
Deploying a sophisticated, cloud-oriented contact center can significantly improve customer interactions while also lowering costs. These customized solutions are crafted to meet your individual business needs, enabling a seamless shift from traditional, capital-intensive contact center frameworks to a more flexible cloud or hybrid model that strengthens customer loyalty and increases profitability. By opting for only the necessary services, you can eliminate large upfront expenditures, making the transition more financially manageable. Moreover, the system's design permits quick scaling to respond to varying call volumes, ensuring that your operations remain efficient. With the ease of partnering with a single provider that has over thirty years of industry experience, management becomes streamlined and effective. This strategy not only enhances omnichannel communication but also optimizes outbound sales initiatives and supports remote agents through a cohesive, cloud-based system. It boasts a resilient, carrier-grade network and a fully redundant setup, complemented by user-friendly interfaces that accommodate touch-tone and multilingual speech recognition. Additionally, it seamlessly integrates with common databases, CRM tools, and 42 varieties of private branch exchange systems, providing a well-rounded solution for all your customer service demands. This extensive feature set empowers your business not only to meet but to surpass customer expectations with remarkable efficiency, ultimately positioning you for long-term success.
What is Issio?
Issio is dedicated to delivering state-of-the-art technology paired with outstanding customer support for frontline staff, supervisors, and leaders in the VA Health System. The offerings from Issio are specifically designed for ease of use, allowing all users to quickly learn and effectively engage with the available tools. By prioritizing improvements in efficiency, communication, safety, and the overall quality of care, Issio seeks to empower every individual who interacts with its services. Additionally, Issio complies with FedRAMP security protocols and functions as an authorized cloud service provider for both the federal government and the VA. Our committed support team is with you every step of the way during your transition, starting from when you move away from conventional spreadsheets or other staffing software, ensuring a seamless integration experience. This level of support makes Issio a trusted ally in managing the complexities associated with healthcare technology, ultimately leading to better outcomes for all stakeholders involved.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Lumen
Date Founded
2014
Company Location
United States
Company Website
www.lumen.com/en-us/communications/cloud-contact-center.html
Company Facts
Organization Name
Issio Solutions
Date Founded
2011
Company Location
United States
Company Website
www.issio.com
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Categories and Features
Medical Scheduling
Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning