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What is M-PESA?

M-PESA is recognized as the premier mobile money service across Africa, holding the title of the continent's top fintech platform. Its popularity as a payment solution is embraced by both banked and unbanked individuals, primarily due to its exceptional security features and user-friendly interface. The service is designed to accommodate millions of users who own mobile phones but may not have access to conventional banking services or face significant limitations in that area. Presently, M-PESA boasts over 51 million active customers spread across seven African countries, providing them with a dependable, safe, and cost-effective way to transfer money, recharge their mobile airtime, pay bills, receive salaries, and obtain short-term loans, among numerous other services. To initiate the use of M-PESA, customers typically visit authorized agents, which are often small kiosks or retailers such as barbershops and bakeries, where they can exchange cash for electronic currency. After going through a simple registration process, users can quickly send money to friends and family within the country, making financial transactions more straightforward than ever before. This groundbreaking service is not only revolutionizing the way people engage with their finances but is also significantly improving the economic conditions of its users, fostering greater financial inclusion throughout the continent. As M-PESA continues to evolve, it plays a vital role in shaping the future of financial services in Africa.

What is HelloDuty?

HelloDuty is a cloud-centric platform tailored for enhancing customer engagement and optimizing contact center operations, allowing businesses to manage customer interactions through calls, messaging, and follow-ups efficiently. This cutting-edge solution integrates virtual telephony with call center capabilities, providing customizable IVR systems, USSD journey management, call routing, recording, monitoring, and in-depth analytics for its users. Teams can enhance their customer interactions, identify potential leads, and manage follow-up activities using features such as CRM integration, automated messaging via SMS and WhatsApp, and smooth connectivity with a range of third-party CRMs, help desks, and payment processors. In addition, HelloDuty bolsters outreach and customer support initiatives through its campaign and workflow functionalities, featuring integrations with widely used services like Salesforce, Zendesk, Freshdesk, Zoho, Odoo, and M-Pesa. Primarily aimed at businesses in African markets, this platform caters to sectors like financial services and agent networks, significantly improving their ability to connect with customers. Through its comprehensive suite of tools designed to meet local demands, HelloDuty not only helps optimize customer relations but also plays a crucial role in enhancing overall service delivery within organizations. With its user-friendly interface and robust features, HelloDuty stands out as a pivotal resource for companies looking to elevate their customer engagement strategies.

Media

Media

Integrations Supported

1oT
BlinqIO
Dentrove
Escola360
GlobalGiving
HelloDuty
Hotelinking
Iterative Billing
Jetpac
Keepgo
Little Box Office
Meridian
PremierCashier
Rayven
Retainly

Integrations Supported

Freshdesk
M-PESA
Odoo
WhatsApp
Zendesk

API Availability

API Availability

Has API

Pricing Information

Free
Free Version

Pricing Information

Pricing not provided

Supported Platforms

Android
iPhone
iPad

Supported Platforms

SaaS
Android

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Vodafone

Date Founded

1982

Company Location

United Kingdom

Company Website

www.vodafone.com/about-vodafone/what-we-do/consumer-products-and-services/m-pesa

Company Facts

Organization Name

Brrng Limited

Date Founded

2020

Company Location

Kenya

Company Website

helloduty.com

Categories and Features

Digital Wallets

Not specified

Mobile Payment

Not specified

Money Transfer

Not specified

Categories and Features

Call Center

Not specified

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