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What is M360?

M360 serves as a comprehensive marketing solution for shopping centers, enhancing the execution of multichannel marketing strategies. It enables the delivery of tailored messages to customers at critical moments while offering straightforward reporting on key performance indicators. With M360, shopping centers can develop in-depth shopper profiles, oversee off-property and location-based text messaging, and establish automated messaging workflows, all within a single platform. By consolidating email and SMS marketing efforts, businesses can save valuable time and resources. This integrated approach fosters impressive growth in customer databases. Additionally, it empowers centers to connect with key tenants and boost sales by engaging shoppers while they are on-site, ensuring messages are received when shoppers are most receptive. Automated messages, triggered by shopper interactions, can be sent effortlessly, creating more touchpoints and enriching the personalized experiences that enhance shopper involvement. Ultimately, M360 equips shopping centers to effectively engage with their audience and drive meaningful results.

What is Autochat?

Revamp your Live Chat strategy to extend beyond traditional customer support functions. While many view Live Chat merely as a means of providing assistance, we encourage a broader understanding of its potential. By interacting with customers in real-time, you can effectively reduce the likelihood of shoppers feeling disoriented or abandoning their carts. Furthermore, you can equip automated systems to address common inquiries promptly. Focusing on users based on their previous interactions and behaviors can significantly improve the personalization of their experience, while automation ensures you are available to engage customers at all hours. This capability allows you to adeptly assist consumers throughout their entire purchasing process. Each interaction is informed by both current session activities and historical transaction data, enabling you to deliver swift answers to their questions. Features like Proactive Messaging, Live Shopper Insights, and Real-time Shopper Journeys are crafted to help identify shopping sessions with the highest revenue potential. Collectively, these powerful tools are presented in an easy-to-use DIY graphical interface that requires no technical expertise. With effortless integration into Shopify, your store can immediately start reaping the rewards of these advanced features, simplifying the process of enhancing customer engagement. The opportunity for boosting your sales is right at your fingertips, ready for you to take advantage of it and transform customer relationships into revenue streams.

Media

Media

Integrations Supported

Integrations Supported

Shopify
WhatsApp

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$1 per month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Not specified

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Online Training

Company Facts

Organization Name

Pocketstop

Date Founded

2006

Company Location

United States

Company Website

pocketstop.com/products/m360/

Company Facts

Organization Name

Autochat.io

Date Founded

2018

Company Location

India

Company Website

autochat.io

Categories and Features

Categories and Features

API Management

Developer Portal
Testing Management
Threat Protection

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking

WhatsApp Marketing

Not specified

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