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What is M360?

M360 serves as a comprehensive marketing solution for shopping centers, enhancing the execution of multichannel marketing strategies. It enables the delivery of tailored messages to customers at critical moments while offering straightforward reporting on key performance indicators. With M360, shopping centers can develop in-depth shopper profiles, oversee off-property and location-based text messaging, and establish automated messaging workflows, all within a single platform. By consolidating email and SMS marketing efforts, businesses can save valuable time and resources. This integrated approach fosters impressive growth in customer databases. Additionally, it empowers centers to connect with key tenants and boost sales by engaging shoppers while they are on-site, ensuring messages are received when shoppers are most receptive. Automated messages, triggered by shopper interactions, can be sent effortlessly, creating more touchpoints and enriching the personalized experiences that enhance shopper involvement. Ultimately, M360 equips shopping centers to effectively engage with their audience and drive meaningful results.

What is LivePerson Automotive?

No vehicle has ever been sold or serviced without some level of communication, and contemporary consumers predominantly prefer messaging as their main method of interaction. LivePerson Automotive empowers dealerships with comprehensive messaging tools that not only draw in more customers but also significantly improve their experiences and cultivate stronger loyalty. Although car buyers often favor online research and purchasing, they frequently face difficulties in completing forms or finding specific details. Studies show that 74% of online buyers would be more willing to finalize forms if live chat assistance were available to clarify information about vehicles or financing options. By providing consumers with straightforward access to your team, you can assist them in navigating the buying process more effectively through Conversational Car Buyingâ„¢, which is recognized as the top live chat and messaging solution in the automotive industry. This cutting-edge strategy not only simplifies the purchasing journey but also creates a more tailored experience that resonates with today's tech-savvy customers, ultimately leading to higher satisfaction and loyalty. Engaging with consumers in this way can transform their entire car-buying experience, ensuring they feel supported at every step.

Media

Media

Integrations Supported

Integrations Supported

Boost.ai
Conectys
DataParser
Datto RMM
LivePerson
Marchex
Rebotify
Xplenty
eKomi

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pocketstop

Date Founded

2006

Company Location

United States

Company Website

pocketstop.com/products/m360/

Company Facts

Organization Name

LivePerson

Date Founded

1995

Company Location

United States

Company Website

www.livepersonautomotive.com

Categories and Features

Categories and Features

Auto Dealer

Contact Database
Document Management
New Car Dealer
New Car Lot
Sales Management
Service Department
Used Car Lot
Website Integration

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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