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What is MAP.CRM?

To ensure a business flourishes, it is vital to focus on Customer Relationship Management (CRM). Given the high costs associated with acquiring new customers, it becomes increasingly important to cultivate lasting relationships with current clients. MAP.CRM is an online solution specifically created to improve customer relationship management and streamline sales force automation. It allows for the tracking of leads, prospects, and opportunities, which helps you direct your energy towards what is truly important—building connections with prospective clients. You can handle numerous aspects of client interactions, such as managing multiple contacts, scheduling appointments, and organizing attachments and addresses. Furthermore, its flexible reporting feature enables you to generate personalized reports that cater to your unique requirements, ensuring your operations remain systematic and effective. By adopting a comprehensive CRM solution like MAP.CRM, your business can not only enhance its overall performance but also significantly boost customer satisfaction and loyalty. This emphasis on relationship-building ultimately lays the groundwork for sustained growth and success.

What is Kilterly?

Building and sustaining strong customer relationships is crucial for improving customer loyalty and lowering acquisition expenses. Kilterly is instrumental in fostering long-lasting connections with customers. Our sophisticated data analysis engine distinguishes between engaged customers, those who are apathetic, and those who might be inclined to leave. We have developed a unique survey tool designed specifically for customer success, which employs a groundbreaking approach to measure customer sentiment based on their feedback. By utilizing the Net Promoter Score (NPS), we enable you to consistently and subtly evaluate the likelihood of your customers recommending your business or product. Furthermore, Kilterly's automated communication features allow you to create campaigns and oversee tasks, enhancing both customer onboarding and the nurturing of ongoing relationships. Our platform also offers the capability to target specific customer segments at the most strategic times, employing various criteria for segmentation. This enables you to effectively organize your team's workflow, ensuring that each interaction with customers is both significant and impactful. Ultimately, Kilterly not only deepens your insight into customer preferences but also provides you with the necessary tools to address their needs proactively, significantly improving overall customer satisfaction.

Media

Media

Integrations Supported

Integrations Supported

Freshdesk
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Intercom
Mailgun
Pipedrive
Salesforce
Slack
Zendesk

API Availability

API Availability

Pricing Information

$25 per user per month

Pricing Information

$399.00/month
Kilterly offers three pricing tiers based on number of clients
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

MAP IT

Date Founded

2009

Company Location

Malta

Company Website

www.map-suite.com

Company Facts

Organization Name

Kilterly

Date Founded

2018

Company Location

United States

Company Website

kilterly.com

Categories and Features

CRM

Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management

Categories and Features

Customer Engagement

Churn Management
Communication Management
Content Syndication
Feedback Collection

Customer Experience

Action Management
Dashboard
Feedback Management
Sentiment Analysis
Survey Management
Text Analysis

Customer Satisfaction

Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Health Score
Onboarding
Usage Tracking / Analytics

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