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What is MASSIVE?

Make well-informed business decisions with our unique market insights. Our Consumer Reviews Analytics tool equips businesses to excel by aligning their operations with consumer needs and preferences. Harnessing the power of artificial intelligence, we provide essential insights that drive success. Our innovative A.I. system consistently scans e-commerce sites globally, meticulously analyzing millions of genuine consumer reviews to transform them into actionable and reliable insights that enhance consumer-oriented business strategies. The insights we deliver are not only practical but also significantly influence your business outcomes. Each Stock Keeping Unit (SKU) undergoes careful evaluation and comparison to ensure accuracy. You can gain immediate insights without the complications associated with data mining, while benefiting from a well-structured data methodology. Our A.I. understands all languages, allowing you to quickly pinpoint emerging market trends. Moreover, we present solutions tailored to a range of budgetary requirements, ensuring that every business can afford our services. This all-encompassing strategy simplifies the process for companies to adapt and flourish in a constantly evolving marketplace while empowering them to make data-driven choices with confidence.

What is Klaus?

Rapidly expanding companies such as Epic Games, Hopin, and Wistia leverage Klaus to enhance agent capabilities and foster more positive customer interactions. ✨ Users of Klaus have experienced: - A remarkable 70% reduction in time spent on quality control - An increase in customer satisfaction (CSAT) exceeding 10% - A doubling in the speed of onboarding new agents ✨ Our fantastic features include: - Automation and scalability for quality assurance - The ability to rate and provide feedback on conversations - Customizable rating categories and scales - Swift onboarding processes for new support representatives - AI-driven identification of meaningful conversations - Automated goal assignments and tracking - Targeted coaching with accuracy - Filtering conversations by complexity, sentiment, CSAT, and more - Agent-specific filters for volume, sentiment, and CSAT With Klaus, you can dive deep into data insights while also gaining a broader perspective through visual representations. As a comprehensive solution, Klaus serves as your go-to resource for training and enhancement, ensuring your teams are equipped for success.

Media

Media

Integrations Supported

Y42

Integrations Supported

Aircall
Assembled
CallHippo
Drift
Front
Geckoboard
Gorgias
Help Scout
Helpshift
Intercom
Kayako
Kustomer
My Country Mobile
Orthogonal
Pandium
Salesforce Agentforce Service
Wix Answers
Zendesk
elevio

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

All plans have unlimited team size and are billed per user in the workspace.

All plans include:
Integrations with 17 help desk software and CRMs
Roles for different review setups
5-star email and chat support
OAuth via Google and Slack
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

MASSIVE DATA HEIGHTS

Company Location

United States

Company Website

www.massivedh.com

Company Facts

Organization Name

Klaus

Date Founded

2018

Company Location

Estonia / Remote

Company Website

klausapp.com

Categories and Features

Customer Satisfaction

Not specified

Categories and Features

Customer Experience

Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis

Customer Satisfaction

Analytics
Call Reporting
Complaint Monitoring
Feedback Collection

Customer Service

Knowledge Base
Live Chat
Performance Metrics
Surveys & Feedback

Customer Success

Customer Engagement

Help Desk

Not specified

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