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What is MBX Hatch?

Hatch software revolutionizes the execution of hardware initiatives by redefining collaboration among hardware teams. Tailored to address the complexities of hardware management, it brings together various operational functions into a unified platform, empowering users with the essential tools and insights needed for effective planning, execution, and support of hardware solutions. The adaptability of Hatch's offerings presents a wide range of options, allowing for easy customization without hassle. Users can swiftly adjust product configurations for specific clients using a single Bill of Materials (BOM), which organizes predefined groups of components for a multitude of hardware options that can be selected with a single click. Engineering modifications are recorded in a detailed and traceable repository, centralizing all essential information such as descriptions, deadlines, statuses, reviews, and approvals. The reliance on obsolete spreadsheets, lost emails, and excessive software is now a thing of the past. By providing real-time tracking down to individual work centers, customers receive precise updates on their orders, significantly boosting satisfaction and improving operational efficiency. This cutting-edge methodology not only optimizes workflows but also nurtures a culture of transparency and accountability within hardware teams, ultimately leading to enhanced collaboration and project success.

What is Hatch?

Boost your revenue by facilitating immediate two-way interactions. This innovative tool is crafted specifically for your home improvement team, enabling the automation of all voice, text, and email communications within a single cooperative environment. Homeowners seek an enhanced experience starting from their initial request for a quote all the way through to the completion of their project. Hatch seamlessly connects with your lead sources, allowing you to engage with potential clients the moment they hit "submit." This encompasses voicemails, emails, and text messages, ensuring you never overlook a follow-up opportunity. Hatch transforms the follow-up process by automatically reaching out to every lead that has received a quote after 48 hours of no response. Additionally, Hatch alleviates the burden of managing appointment confirmations, providing product updates, and scheduling installations, ultimately streamlining your team's workflow and enhancing customer satisfaction. With Hatch, you can focus more on delivering exceptional service while the tool handles the communication intricacies.

Media

Media

Integrations Supported

33 Mile Radius
Angi
Automic Automation
Boostpoint
CompanyCam
HP-UX
HomeAdvisor
HubSpot Customer Platform
JobNimbus
Microsoft Dynamics 365
Microsoft Office 2021
Red Hat Cloud Suite
Salesforce
Thumbtack
VMware Cloud
VisualTouch
WordPress
Zapier
Zoho CRM
improveit! 360

Integrations Supported

33 Mile Radius
Angi
Automic Automation
Boostpoint
CompanyCam
HP-UX
HomeAdvisor
HubSpot Customer Platform
JobNimbus
Microsoft Dynamics 365
Microsoft Office 2021
Red Hat Cloud Suite
Salesforce
Thumbtack
VMware Cloud
VisualTouch
WordPress
Zapier
Zoho CRM
improveit! 360

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MBX Systems

Date Founded

1995

Company Location

United States

Company Website

www.mbx.com/customer-tools/

Company Facts

Organization Name

Hatchify

Date Founded

2016

Company Location

United States

Company Website

www.usehatchapp.com

Categories and Features

Supply Chain Management

Demand Planning
Electronic Data Interchange
Import / Export Management
Inventory Management
Order Fulfillment
Order Management
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

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