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What is MOON Chat?

MOON Chat functions as an AI-powered chatbot and messaging platform specifically designed for e-commerce websites and online enterprises. It leverages a retailer's inventory, website content, and policies to efficiently respond to customer questions while displaying product cards that include images, prices, and direct links, all while confirming product availability before making suggestions. Moreover, it provides authenticated users with access to order and shipping information, collects contact details for future outreach, and facilitates interactions through a website widget as well as popular messaging services like WhatsApp, Facebook Messenger, and Instagram. In addition, store staff can directly participate in social media conversations when required. MOON Chat offers seamless integration with platforms such as Gomag, Shopify, WooCommerce, and PrestaShop, and it is compatible with Google Merchant product feeds, simplifying its installation on WordPress and various other sites. This service operates on a cloud subscription basis with multiple monthly plans and includes a trial option, while the Shopify app also provides a free version. Furthermore, the adaptability of MOON Chat empowers businesses to significantly improve their customer support functions and foster greater customer engagement, ultimately benefiting overall sales and satisfaction. As a result, MOON Chat stands out as an essential tool for online retailers aiming to enhance their customer experience.

What is Colvy?

Colvy is a cutting-edge cloud platform tailored for customer communications and CRM, primarily aimed at small enterprises, online retailers, and service-oriented teams. It streamlines multiple communication channels—like SMS, phone calls, email, Instagram, Messenger, and live chat—into a single inbox, which significantly improves the handling of customer profiles and conversation records. Teams can efficiently oversee their interactions by assigning conversations, collaborating in real-time, leveraging AI-powered responses and agents, automating follow-ups, managing tasks, and associating customer messages directly with orders and payments. Furthermore, Colvy includes powerful customer feedback mechanisms, such as idea boards, roadmaps, polls, surveys, forms, and a well-rounded help center to increase user engagement. With integrations for WooCommerce and Shopify, the platform enhances customer interactions by providing essential order context, and its Stripe integration offers smooth payment solutions, including in-chat payments and payment links. Colvy presents various plans tailored for feedback collection, inbox management, or a comprehensive package, with optional charges for messaging and call services to meet diverse business requirements. This adaptability ensures that teams can select the ideal plan to enhance their customer engagement strategies while also being able to pivot as their needs evolve over time.

Media

Media

No images available

Integrations Supported

Shopify
WooCommerce
Facebook Messenger
Gomag
Google Merchant Center
Instagram
PrestaShop
Telegram
WhatsApp
WordPress

Integrations Supported

Shopify
WooCommerce
Slack
Stripe
Zapier

API Availability

API Availability

Has API

Pricing Information

€39/month
Monthly plans start at €39 and include higher tiers at €79 and €149. Longer commitments may receive discounts; usage limits and included channels vary by plan. Additional setup or channel charges may apply. The Shopify app separately offers a free plan and paid plans.
Free Trial Offered?

Pricing Information

A$29/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

24 Hour Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

THE MOON Agency

Date Founded

2019

Company Location

Romania

Company Website

moonchat.ro/en/

Company Facts

Organization Name

Colvy

Date Founded

2026

Company Location

Australia

Company Website

colvy.com

Categories and Features

AI Chatbots

Not specified

Categories and Features

CRM

Not specified

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