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What is MSP360 Connect?

A reliable, swift, and secure solution for remote access enables users to connect efficiently to devices and servers, facilitating quicker problem resolution. This technology enhances productivity by allowing immediate intervention from virtually anywhere.

What is LogMeIn Resolve?

LogMeIn Resolve is an award-winning unified endpoint management (UEM) and IT support solution designed to help IT departments and managed service providers (MSPs) deliver efficient, secure, and scalable IT operations. The platform unifies remote monitoring and management, unattended remote access, ticketing, automation, mobile device management, and IT asset management into a single, user-friendly interface. IT teams can proactively manage devices with patch management, antivirus, alerting, and remote execution, helping to prevent downtime and improve overall performance. Unattended remote access enables seamless support across Windows, Mac, and Android devices even when end users are offline, streamlining routine updates and issue resolution. Asset management tools provide comprehensive tracking of hardware, software, and license compliance, allowing for better lifecycle management. Built-in AI features, including the GoPilot assistant, generate helpdesk ticket summaries, automate script creation, and deliver actionable insights that increase team efficiency. The platform offers robust integration with popular ITSM tools such as ServiceNow, Zendesk, and Microsoft Teams to fit within existing workflows. LogMeIn Resolve emphasizes zero-trust security architecture, ensuring data protection while scaling operations. Customer case studies demonstrate significant reductions in IT spend, helpdesk call times, and antivirus management overhead. Overall, LogMeIn Resolve empowers IT teams and MSPs to optimize IT management, improve service delivery, and meet the evolving demands of modern technology environments.

Media

Media

Integrations Supported

MSP360 Managed Backup
MSP360 RMM
ScalePad Backup Radar

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

$89.99 per year
The price depends on the selected edition – Connect Free, Connect Pro or Connect Managed. Visit MSP360 website to compare all three plans and choose one that suits you best.
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

MSP360

Date Founded

2011

Company Location

United States

Company Website

hubs.ly/Q012Jhwr0

Company Facts

Organization Name

GoTo

Date Founded

2003

Company Location

United States

Company Website

www.logmein.com/products/resolve

Categories and Features

Remote Desktop

Chat
File Transfer
Mobile Device Access
Record Remote Sessions
User Management

Remote Support

File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording

Secure Remote Access

Not specified

Categories and Features

Help Desk

Alerts / Escalation
Email Integration
IT Asset Management
Network Monitoring
Self Service Portal
Ticket Management

Issue Tracking

Assignment Management
Issue Auditing
Scheduling

IT Management

Capacity Monitoring
Event Logs
Patch Management
Remote Access
Scheduling
User Activity Monitoring

IT Service

Service Reporting
Ticket Management

ITSM

Problem Management

Remote Desktop

Cross-Platform Access
File Transfer
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer

RMM

Deployment Management
For MSPs
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts

Secure Remote Access

Not specified

Service Desk

Not specified

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