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What is Makula?

Makula is an advanced platform designed to revolutionize aftersales, field service, and maintenance operations for machinery manufacturers, distributors, and factories. By offering a unified workspace that connects teams, machines, and customers, Makula centralizes asset knowledge through its Asset Hub, providing easy access to product details across desktop and mobile. The platform uses cutting-edge AI technology to offer real-time insights and documentation, empowering businesses to improve operations with tools like the AI Notetaker and AI Copilot. Its CMMS system helps manage maintenance tasks, while the Field Service module optimizes scheduling, technician dispatch, and task tracking. With the 3D Stream feature, Makula transforms product interaction and enhances collaboration using 3D visualization. The Customer Portal adds a layer of convenience, allowing customers to manage service and parts needs on their own. Designed for efficiency and scalability, Makula improves customer satisfaction, reduces downtime, and enhances team alignment, ultimately driving revenue growth.

What is Aftersale?

AfterSale is a powerful CRM tool specifically designed for managing field services, with a strong emphasis on streamlining the administration of Annual Maintenance Contracts (AMCs), deploying technicians, and overseeing spare parts inventory. It boasts features that allow for real-time tracking of service requests, efficient scheduling and dispatching of technicians, alongside effortless management of spare parts stock. Aimed at enhancing operational productivity and increasing customer satisfaction, this platform provides teams with essential resources to facilitate seamless collaboration between field service operations and administrative tasks. By integrating service-related data, AfterSale enables companies to evaluate performance indicators, ensure timely service provision, and maintain accurate records of customer interactions as well as equipment maintenance logs. The system also includes tools for monitoring contract details, renewal dates, and service histories, which are crucial for delivering timely support and ensuring client satisfaction. Moreover, AfterSale simplifies inventory management, aiding businesses in effectively tracking and managing spare parts. This all-encompassing strategy not only improves service delivery but also promotes a more structured workflow throughout every operational level, ensuring that businesses can respond swiftly to client needs. Ultimately, AfterSale stands out as an indispensable asset for organizations looking to optimize their field service management processes.

Media

No images available

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$65/month
Free Trial Offered?
Free Version

Pricing Information

$58.94 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Makula Technology

Date Founded

2021

Company Location

Germany

Company Website

www.makula.io

Company Facts

Organization Name

Aftersale

Company Website

aftersale.one/

Categories and Features

CMMS

Asset Tracking
Calibration Management
Inventory Control
Key & Lock Management
Mobile Access
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Categories and Features

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