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What is Makula?

Makula is an advanced platform designed to revolutionize aftersales, field service, and maintenance operations for machinery manufacturers, distributors, and factories. By offering a unified workspace that connects teams, machines, and customers, Makula centralizes asset knowledge through its Asset Hub, providing easy access to product details across desktop and mobile. The platform uses cutting-edge AI technology to offer real-time insights and documentation, empowering businesses to improve operations with tools like the AI Notetaker and AI Copilot. Its CMMS system helps manage maintenance tasks, while the Field Service module optimizes scheduling, technician dispatch, and task tracking. With the 3D Stream feature, Makula transforms product interaction and enhances collaboration using 3D visualization. The Customer Portal adds a layer of convenience, allowing customers to manage service and parts needs on their own. Designed for efficiency and scalability, Makula improves customer satisfaction, reduces downtime, and enhances team alignment, ultimately driving revenue growth.

What is I After Sales?

IAS, also known as After Sales, is a groundbreaking platform designed to transform how businesses manage their after-sales services. By prioritizing innovation, user-friendliness, and efficiency, IAS offers a comprehensive array of tools that digitize and streamline every facet of customer service. This includes features for creating compelling 2D and 3D catalogs for spare parts, as well as managing intuitive, customizable dashboards, significantly enhancing the user experience and improving overall operational effectiveness. Incorporating artificial intelligence, IAS brings forth a range of smart functionalities, including advanced chatbots that enable real-time communication, guided searches for spare parts, immediate retrieval of essential documents and orders, and tailored automated responses, all of which can be easily managed from the administrative backend. Additionally, the platform's implementation of cloud technology ensures secure and widespread access to data, allowing for flexible and scalable business operations. By doing so, IAS not only boosts customer satisfaction but also equips companies with the tools necessary to thrive in a highly competitive environment, ultimately fostering long-term business success.

Media

No images available

Media

Integrations Supported

OAuth

Integrations Supported

OAuth

API Availability

Has API

API Availability

Has API

Pricing Information

$65/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Makula Technology

Date Founded

2021

Company Location

Germany

Company Website

www.makula.io

Company Facts

Organization Name

Components Engine

Date Founded

2008

Company Location

Italy

Company Website

www.iaftersales.com

Categories and Features

CMMS

Asset Tracking
Calibration Management
Inventory Control
Key & Lock Management
Mobile Access
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Categories and Features

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