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Ratings and Reviews 0 Ratings
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What is ManageEngine Exchange Reporter Plus?
Oversight, documentation, and evaluation for Skype for Business and hybrid Exchange environments are essential. It's important to track mailbox dimensions, monitor trends in mailbox growth, and enforce size limitations. Implementing quotas is a necessary measure. Additionally, server traffic analytics can provide insights into the flow of data within your organization. Utilize mailbox traffic analytics to monitor both the volume and count of messages exchanged internally. Gather critical metrics on ActiveSync, OWA, and various Exchange components like public folders and distribution lists. Comprehensive information related to Skype for Business, including specifics on audio, video, and conferencing, is also available. Furthermore, you have the ability to generate personalized reports, alter existing templates, and automate report generation for consistent updates, with options to export the findings in CSV, PDF, or HTML formats. This level of reporting and monitoring not only enhances organizational efficiency but also aids in identifying trends and potential areas for improvement.
What is Clarity Connect?
Clarity Connect is a specialized solution crafted for seamless utilization with Skype for Business, allowing for smooth integration that requires no additional software installations. Users, including agents and supervisors, can easily access its capabilities by simply opening their web browser, facilitating a hassle-free experience. This platform coexists with the existing Skype for Business infrastructure and call management, capitalizing on its unified communications and collaboration features while ensuring the high voice quality and reliability that users expect from Skype for Business. As a cloud-based option, Clarity Connect empowers organizations to establish a contact center that complements their on-premises Skype for Business environment. Additionally, it does away with the necessity for further on-site infrastructure or software clients, resulting in reduced costs and improved operational efficiency. Developed by Perficient, Clarity Connect is designed to scale effortlessly to meet the intricate demands of widely distributed contact centers, all without the financial burden of costly hardware or the need for specialized operational staff. This adaptability makes it an excellent choice for businesses aiming to enhance their communication processes and optimize their overall strategy. Moreover, its ease of integration and cost-effectiveness position it as a compelling option for organizations looking to innovate in their customer engagement efforts.
Integrations Supported
Amazon Connect
HCL MyXalytics
Microsoft Exchange
Salesforce
Skype
VoiceBase
Integrations Supported
Amazon Connect
HCL MyXalytics
Microsoft Exchange
Salesforce
Skype
VoiceBase
API Availability
Has API
API Availability
Has API
Pricing Information
$345 per year
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Zoho
Date Founded
1996
Company Location
United States
Company Website
www.manageengine.com/products/exchange-reports/
Company Facts
Organization Name
Perficient
Date Founded
1994
Company Location
United States
Company Website
www.perficient.com/what-we-do/platforms-and-technology/clarity-connect
Categories and Features
Audit
Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Multi-Year Planning
Risk Assessment
Workflow Management
Reporting
Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports
Server Management
CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
