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What is ManageEngine Exchange Reporter Plus?

Oversight, documentation, and evaluation for Skype for Business and hybrid Exchange environments are essential. It's important to track mailbox dimensions, monitor trends in mailbox growth, and enforce size limitations. Implementing quotas is a necessary measure. Additionally, server traffic analytics can provide insights into the flow of data within your organization. Utilize mailbox traffic analytics to monitor both the volume and count of messages exchanged internally. Gather critical metrics on ActiveSync, OWA, and various Exchange components like public folders and distribution lists. Comprehensive information related to Skype for Business, including specifics on audio, video, and conferencing, is also available. Furthermore, you have the ability to generate personalized reports, alter existing templates, and automate report generation for consistent updates, with options to export the findings in CSV, PDF, or HTML formats. This level of reporting and monitoring not only enhances organizational efficiency but also aids in identifying trends and potential areas for improvement.

What is Clarity Connect?

Clarity Connect is a specialized solution crafted for seamless utilization with Skype for Business, allowing for smooth integration that requires no additional software installations. Users, including agents and supervisors, can easily access its capabilities by simply opening their web browser, facilitating a hassle-free experience. This platform coexists with the existing Skype for Business infrastructure and call management, capitalizing on its unified communications and collaboration features while ensuring the high voice quality and reliability that users expect from Skype for Business. As a cloud-based option, Clarity Connect empowers organizations to establish a contact center that complements their on-premises Skype for Business environment. Additionally, it does away with the necessity for further on-site infrastructure or software clients, resulting in reduced costs and improved operational efficiency. Developed by Perficient, Clarity Connect is designed to scale effortlessly to meet the intricate demands of widely distributed contact centers, all without the financial burden of costly hardware or the need for specialized operational staff. This adaptability makes it an excellent choice for businesses aiming to enhance their communication processes and optimize their overall strategy. Moreover, its ease of integration and cost-effectiveness position it as a compelling option for organizations looking to innovate in their customer engagement efforts.

Media

Media

Integrations Supported

Microsoft Exchange
Skype

Integrations Supported

Amazon Connect
HCL MyXalytics
Salesforce
VoiceBase

API Availability

API Availability

Pricing Information

$345 per year
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version

Supported Platforms

Windows

Supported Platforms

SaaS
Windows
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

United States

Company Website

www.manageengine.com/products/exchange-reports/

Company Facts

Organization Name

Perficient

Date Founded

1994

Company Location

United States

Company Website

www.perficient.com/what-we-do/platforms-and-technology/clarity-connect

Categories and Features

Audit

Not specified

Reporting

Customizable Dashboard
Drill Down
Scheduled / Automated Reports

Server Management

CPU Monitoring
Database Servers
Email Monitoring
Scheduling
User Activity Monitoring

Categories and Features

Call Center

Call Logging
Call Recording
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Real-time Chat
Reporting/Analytics

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