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What is ManageEngine RMM Central?

RMM Central serves as an integrated platform enabling Managed Service Providers (MSPs) to oversee various client networks through a single interface. By offering a comprehensive strategy that streamlines the management of client networks, RMM Central facilitates remote access and performance tracking. This all-encompassing method not only minimizes the required effort but also enhances overall investment returns. Furthermore, it empowers MSPs to deliver more efficient services to their clients, ultimately leading to improved customer satisfaction.

What is Helios?

Helios combines remote monitoring and management with a professional services automation suite, aimed squarely at managed service providers and internal IT teams. Where it differs is the automation. An AI layer called Helio investigates alerts on the affected machine, determines a cause, drafts the remediation and holds it for approval before anything runs. Fixes are reversible and logged. Resolved alerts close their own tickets. Capabilities on every subscription tier: Monitoring across Windows, Windows Server, macOS and Linux. Patch deployment covering the operating system and third-party applications. Endpoint security reporting through Microsoft Defender. Microsoft 365 tenant health. Remote desktop and terminal access from the browser. Ticketing with SLA tracking and email intake. Client-facing portals under your own branding. Automated quarterly business reviews. Hardware lifecycle forecasting. Backup verification. Predictive capacity planning flags disks before they fill. Alert correlation collapses a site-wide outage into one incident. The service desk drafts replies to inbound mail automatically. Subscription costs are fixed by tier and unaffected by headcount. Entry pricing starts at ÂŁ4 per device per month across 5 to 25 devices, with ÂŁ20 the monthly minimum. Fixed tiers follow at ÂŁ99 for 50 devices, ÂŁ199 for 250, and ÂŁ399 for an unlimited estate. White labelling is available from the ÂŁ199 tier upward. A 14 day evaluation requires no payment details.

Media

Media

Integrations Supported

Integrations Supported

Anthropic
Apple iOS
Microsoft 365
Microsoft Defender for Business
Ubuntu
Windows 10
Windows 11
Windows Server

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

ÂŁ99/month
Pricing is flat per plan, not per technician: Starter ÂŁ99/mo, Growth ÂŁ199/mo, Scale ÂŁ399/mo. Every feature on every plan. 14-day free trial, no credit card. The agent runs on Windows, Windows Server, macOS and Linux.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac
Linux

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.manageengine.com/remote-monitoring-management/

Company Facts

Organization Name

Helios

Date Founded

2024

Company Location

United Kingdom

Company Website

heliosmsp.io

Categories and Features

MSP

Live Chat
Patch Management
Remote Access
Remote Systems Monitoring

Network Discovery

Not specified

RMM

For MSPs
IT Asset Management
Network Monitoring
Patch Management
Real-time Alerts

Categories and Features

AI PSA

Not specified

MSP

Backup Management
Dashboard
Help Desk
Issue Management
Patch Management
Remote Access
Remote Systems Monitoring
Scheduling

RMM

For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

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