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What is ManageOrders?

ManageOrders is an innovative self-service solution for customer order management that enhances the functionality of your OnSite business management software by providing a web portal for customers to easily manage their orders. This convenience allows customers to effortlessly review their orders, track shipments, and process payments anytime and on any device, whether it’s a desktop, laptop, tablet, or smartphone. Not only does ManageOrders streamline the ordering process for customers, but it also conserves valuable time and resources for your business by facilitating self-service and minimizing reliance on your sales or customer service teams to address order inquiries. Furthermore, the platform offers extensive customization options, enabling you to align its appearance with your business branding by matching your website's design, incorporating your logo, and utilizing a personalized URL. With ManageOrders, you maintain complete control over the customer experience, deciding what aspects they can access and manage, including orders, payments, designs, and shipping details. The system is crafted to be mobile-responsive, ensuring smooth functionality across various devices, which guarantees an efficient order management experience for your customers. Additionally, its user-friendly interface is designed so that individuals with varying levels of technical expertise can navigate the platform with ease, enhancing overall customer satisfaction and engagement. Ultimately, ManageOrders positions your business to better meet customer needs while fostering a more streamlined operational workflow.

What is ComAround Knowledge?

ComAround Knowledge is a certified knowledge management and self-service solution that effectively captures, organizes, and disseminates information throughout the support process. As a reputable expert in knowledge management and self-service software, ComAround Knowledge revolutionizes how businesses deliver support, ultimately enhancing productivity, lowering expenses, boosting customer satisfaction, and creating new revenue opportunities. With its innovative approach, organizations can leverage knowledge to streamline operations and foster a more efficient support environment.

Media

Media

Integrations Supported

Avalara
InkSoft
Kindly
Onsite
Sage Accounting
Salesforce Agentforce Service
ServiceNow
Shopify
WordPress
Zendesk

Integrations Supported

Avalara
InkSoft
Kindly
Onsite
Sage Accounting
Salesforce Agentforce Service
ServiceNow
Shopify
WordPress
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$30.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ShopWorks

Date Founded

1997

Company Location

United States

Company Website

www.shopworx.com/manageorders/

Company Facts

Organization Name

ComAround

Date Founded

1999

Company Location

Sweden

Company Website

www.comaround.com

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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