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MikMakMikMak, a SPINS company, is a global software company that provides a leading commerce intelligence and orchestration platform for multichannel brands, helping them grow in real-time.
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SearchUnifySearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAGâ„¢ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPTâ„¢ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.
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Dialpad SupportMost contact centers are stitched together from tools that don't talk to each other — a phone system here, a chatbot there, a support queue that loses context the moment it changes hands. Dialpad Contact Center replaces that patchwork with one AI-native platform where voice, digital, and human agents work from the same intelligence. The difference is agentic action. Rather than summarizing a call after the fact, Dialpad's AI agents reason through the issue in real time and carry it to resolution on their own — no handoff required unless one actually adds value. Voice and data stop living in separate silos, so every channel feeds the same connected picture of the customer. That connected picture gets smarter with use. Dialpad is already past 775 million AI recaps, and every conversation adds to a base of intelligence that keeps improving resolution speed, agent output, and customer satisfaction over time. It's all run through Dialpad's Guardian layer, which keeps AI behavior secure, auditable, and within the boundaries enterprises expect. The result: up to 80% of tickets resolved without a person touching them, and a support team that spends its time on the cases that actually need human judgment — intelligence doing the routine work, people handling what matters. Skeptical an AI contact center can deliver on that? Dialpad's Proving Ground lets you pilot and measure real ROI before you commit, rather than adopting on promises alone.
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Vibe RetailVibe Retail is a retail-exclusive, cloud-based point-of-sale and commerce operations platform built for businesses that sell physical products across one or many locations. While most POS platforms spread their development across restaurants, services, and hospitality, Vibe Retail is engineered solely for retail, resulting in workflows and capabilities that reflect how retailers actually buy, move, sell, and track inventory. The platform acts as a centralized system of record for products, inventory, customers, staff, and suppliers, accessible through a mobile-friendly interface. Retailers can oversee inventory across stores and warehouses, manage product attributes and variations (such as size, color, and material), issue and receive purchase orders, track supplier deliveries, generate custom barcodes, and move stock between locations with real-time visibility. At checkout, Vibe Retail supports a broad range of retail payment methods, including credit and debit cards, cash, checks, gift cards, and EBT. It also accommodates retail-specific workflows such as layaway programs, serialized item tracking, delivery fulfillment, customer loyalty, and branded receipts, with the ability to print receipts directly from mobile devices on the sales floor. For retailers operating both online and in-store, Vibe Retail connects with ecommerce platforms like Shopify and WooCommerce, keeping inventory levels, orders, and customer data synchronized across channels. The system includes over 40 real-time analytical reports that provide insight into sales trends, inventory movement, store performance, and operational efficiency, alongside tools for managing promotions and discounts. By concentrating exclusively on retail and no other verticals, Vibe Retail delivers a focused POS and operations environment designed to help retailers reduce complexity, maintain data consistency, and scale with greater operational control.
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SmartDrawSmartDraw makes professional drawings and diagrams accessible to everyone. Non-technical users can quickly create floor plans, while professionals get the precision and scale they require. With industry-leading floor planning tools and an intuitive interface for traditional diagramming like flowcharts and organizational charts, SmartDraw delivers enterprise-ready power without unnecessary complexity. SmartDraw includes a large collection of symbols and templates to help users get started quickly and easily without extensive training. In addition to floor plans, site plans, landscapes, and other layouts, users can create flowcharts, organizational charts, mind maps, project charts, technical engineering diagrams, IT diagrams, and more. SmartDraw also allows users to create custom shapes using their own product catalog or other existing assets. Users can import PDFs, images, Google Maps, Visio files, and Visio stencils to build on existing plans and workflows. Drawings can be created to any scale, ensuring accuracy for every use case. SmartDraw makes it easy to enrich drawings with data, enabling more informative and dynamic visuals. Users can also generate manifests and bills of materials directly from their diagrams to support planning , procurement, oversight, and compliance. The app can automatically generate diagrams from data, including organizational charts, AWS and Azure architectures, PI Boards, class diagrams, ERDs, and more. In addition, users can use natural language prompts to instantly generate diagrams like flowcharts and mind maps with AI. Files can be saved directly to SmartDraw or the user's preferred storage provider like OneDrive, SharePoint, or Google Drive for better data security. SmartDraw also integrates with the Microsoft and Google enterprise tech stacks, as well as tools like Confluence and Jira. SmartDraw works hand in glove with your existing IT infrastructure without disruption to maximize what you've already invested in.
What is Manifest AI?
Manifest AI is an AI-powered ecommerce automation platform that enables online retailers to manage customer support, personalized shopping assistance, and marketing interactions through autonomous AI agents. The software connects to ecommerce stores and synchronizes product catalogs, descriptions, inventory information, frequently asked questions, and store policies to provide relevant responses to customer inquiries. Its AI shopping assistant helps customers discover products, compare available options, receive personalized recommendations, and find information about pricing, availability, shipping, and returns. Manifest AI supports customer conversations through website chat, email, WhatsApp, Instagram, and voice calling, allowing businesses to maintain consistent interactions across different channels. Automated customer service capabilities include order status inquiries, shipment tracking, cancellation requests, return processing, exchanges, and other post-purchase support activities. When an issue requires human assistance, the platform can transfer the conversation to a customer service representative or connected helpdesk with relevant context. Its no-code Agent Builder enables businesses to create specialized agents with configurable goals, triggers, instructions, guardrails, tool permissions, customer verification, and escalation rules. The platform provides prebuilt agents for product recommendations, order cancellations, returns, exchanges, and other common ecommerce operations. Marketing capabilities include personalized customer engagement, abandoned cart recovery, automated messaging campaigns, product discovery quizzes, and proactive shopping assistance.
What is Consio?
Consio enables Shopify brands to increase their revenue by transforming phone interactions into authentic sales and support channels. The AI Voice Agent independently handles incoming calls, answering questions about order status and delivery while sending tracking links via SMS during the call. Furthermore, it can effortlessly transfer calls to human agents when required. Sales teams utilize Consio to follow up with customers who have abandoned their checkouts, as well as to connect with key clients, returning purchasers, and other highly interested shoppers, all armed with complete context from Shopify. This cutting-edge method not only simplifies communication but also greatly enhances customer engagement and satisfaction, leading to improved overall experiences. By integrating advanced technology into their operations, brands can foster stronger relationships with their customers and drive better sales outcomes.
API Availability
API Availability
Pricing Information
Pricing not provided
Free Version
Pricing Information
$30/month
Plans include 100, 400 or 1000 call minutes per month ($30, $60 or $120). Unlimited agents.
Free Version
Free Trial Offered?
Supported Platforms
Not specified
Supported Platforms
SaaS
Windows
Mac
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Company Facts
Organization Name
BIK
Date Founded
2019
Company Location
United States
Company Website
getmanifest.ai
Company Facts
Organization Name
Consio
Date Founded
2024
Company Location
United States
Company Website
www.consio.ai
Categories and Features
Categories and Features
AI Voice Agents
Not specified
eCommerce Tools
Not specified