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What is Maqpie?

Our solutions significantly boost user productivity by reducing the time spent on emails and external communication platforms, resulting in an impressive 29% increase in user retention and enhancing the overall worth of your application. By enabling users to chat, exchange documents and files, and ask or respond to inquiries fluidly from any page within the app's context, you create a more cohesive user experience. A full-screen messaging option can be seamlessly integrated into your application, merging system messages and notifications into a unified interface. This integration empowers users to communicate effortlessly while navigating, allowing them to invite external collaborators and connect with others on your platform. With Maqpie, users generally remain active for around 30% longer, which boosts overall engagement levels. Moreover, our messaging interface can significantly augment your product's functionality, facilitating easy integration, customization, and deployment without requiring extensive development efforts. The expanded view is especially advantageous for users who engage in extensive online collaboration with colleagues, ensuring they can complete tasks effectively. In the end, this culminates in a more efficient workplace and promotes stronger teamwork throughout your application, ultimately driving better results for your users.

What is Live Assist for Microsoft Dynamics 365?

Our advanced co-browsing solution enables real-time audio and video interactions with customers directly on your website or application, simplifying the enhancement of customer satisfaction. This powerful feature allows you to lead users through your platform, assist them with completing purchases, help with form submissions, provide recommendations, and much more, all while leveraging audio and video functionalities. Users will appreciate that there’s no requirement to download any plugins or additional applications. In addition, we've partnered with LivePerson to introduce a groundbreaking engagement method known as Messaging, which transforms traditional Live Chat by offering increased flexibility. Moreover, we have integrated popular third-party communication platforms such as Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, and Apple Business Chat, enabling agents to manage these Messaging conversations seamlessly within Dynamics 365 for a more efficient experience. This holistic approach not only boosts interaction but also helps in building stronger connections with your clientele, ultimately leading to enhanced loyalty and satisfaction. By leveraging these innovative tools, businesses can create a more interactive and responsive environment for their customers.

Media

Media

Integrations Supported

Desktop.com
Rambox

Integrations Supported

Apple Business Chat
Facebook Messenger
Instagram
LivePerson
Microsoft Dynamics 365
Twilio
WhatsApp
X (Twitter)

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$49 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Mapqie

Company Location

Belarus

Company Website

maqpie.com

Company Facts

Organization Name

Communication Business Avenue

Date Founded

2006

Company Location

Japan

Company Website

www.cafex.com

Categories and Features

Live Chat

Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking

Categories and Features

Campaign Management

Lead Management
Multi-Campaign

Co-Browsing

Not specified

Customer Satisfaction

Call Reporting

Customer Service

Alerts / Escalation
Live Chat
Queue Management

Live Chat

Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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