Marlabs vs. Hearsay

Manual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.

Reduce the time spent sorting through piles of documents and focus more on assisting your clients. With CharityTracker, you can access client files from any location, offering not just secure storage but also an efficient and integrated approach to enhance your case management process. Implementing CharityTracker is straightforward and budget-friendly, allowing you to experience the rapid setup of its cloud-hosted solution. You’ll soon appreciate the elegantly designed interface that gets you operational in no time. This cloud-based software, compliant with HIPAA regulations, is user-friendly and tailored for nonprofits of all sizes. There are no setup costs, hidden charges, or binding contracts, so you have the freedom to cancel whenever you choose! Our solution is crafted to save time and securely streamline your case management processes, enabling you to record notes, create reports, collaborate effectively, set objectives, evaluate outcomes, make referrals, and demonstrate your impact with comprehensive reports for your funders. We are already making a difference in thousands of communities! Schedule a complimentary demo to see how it works. With pricing beginning at just $20 per month per user, it’s an opportunity you won't want to miss.

HiveMQ provides the most trusted IoT data streaming and Industrial AI platform, built on MQTT, to power a reliable, scalable, and AI-ready data backbone. What HiveMQ is known for: 1. MQTT-native: Built around the MQTT standard, purpose-designed for event-driven, real-time communication 2. Enterprise-grade reliability: Handles millions of concurrent connections with high availability and fault tolerance 3. Industrial-ready: Widely used in IIoT, manufacturing, automotive, energy, smart infrastructure, and data centers 4. Scalable & secure: Supports global deployments with strong security, governance, and observability 5. UNS & IT/OT convergence enabler: Commonly used as the backbone for Unified Namespace architectures and seamlessly connects OT devices with IT systems for full visibility and interoperability.

DAT delivers transformative digital solutions for the freight and logistics landscape, operating platforms such as DAT One—the most expansive truckload freight network in North America—along with DAT iQ, a powerful resource for actionable analytics and freight market intelligence. Their portfolio also features Trucker Tools, which excels in providing shipment tracking and load visibility solutions. A broad spectrum of supply chain stakeholders, from shippers and brokers to carriers, journalists, and industry specialists, count on DAT’s expertise for up-to-the-minute freight trends and market evaluations. With a daily average of close to 700,000 posted loads and a data archive reflecting transactions exceeding $1 trillion, the company supports informed decisions across the industry. Dating back to its inception in 1978 and headquartered in Beaverton, Oregon, DAT forms a core business within Roper Technologies (Nasdaq: ROP), an enterprise recognized on the Nasdaq 100, S&P 500, and Fortune 1000, continuously raising the bar for digital innovation in transportation and supply chain logistics.

AddSearch transforms the way organizations connect users with information. More than just a traditional site search, AddSearch now offers AI Answers and AI Conversations, enabling businesses to deliver direct, conversational, and context-aware responses to user queries. These advanced capabilities complement AddSearch’s proven site search and content recommendation solutions, helping organizations create effortless, engaging, and personalized digital experiences. With AddSearch, you can choose between AI-driven answers, conversational interfaces, or lightning-fast search results—all fully customizable for websites, e-commerce platforms, or web applications. Our Crawler and Indexing API ensure your content is always up-to-date, while our expert implementation services save valuable developer time and maximize results. Today, nearly 2,000 customers worldwide—across Media, Telecommunications, Government, Education, E-commerce, and more—trust AddSearch to provide best-in-class search and AI-driven discovery. AddSearch product portfolio includes: - AI Answers – instant, accurate, and direct responses powered by generative AI. - AI Conversations – natural, chat-like interactions for deeper user engagement. - Autocomplete & Smart Ranking – predictive suggestions and optimized result ordering. - Personalized Search – tailored experiences based on behavior and preferences. - Content & Product Recommendations – boost engagement and conversions. - Advanced Analytics – insights into user behavior - Flexible Content Controls – include/exclude content, synonyms, filters, and facets, promote - Enterprise Features – SSO, organizational user management, audit logs, SLA up to 99.999%. - Seamless Implementation – works with any CMS, via crawler or API

Manage Every Purchase & Payment in One Place Order.co centralizes purchasing across all your vendors. Teams can shop from a customized catalog, submit orders for approval, and let the platform handle the rest. From logging into vendor sites and placing e-commerce orders on your behalf to generating compliant POs and reconciling invoices, Order.co eliminates manual tasks and ensures that every purchase is compliant, trackable, and on budget. Unlock 5-8% cashback rewards with AI-Powered Sourcing Order.co’s AI sourcing scans thousands of vendor data points — such as pricing, delivery speed, reliability, and more — to identify the best-fit supplier for each purchase automatically. Tap into a network of 15,000+ suppliers, access exclusive discounts, and proactively respond to shifting market conditions like price swings and tariff changes. Most customers save 5–10% in categories like maintenance and office supplies. Simplify Invoice Management & Automate Payments Reduce invoice processing time by over 80% with automated coding, 3-way matching, and reconciliation. Sync directly with QuickBooks Online, Sage Intacct, NetSuite, and more to pay on your terms and close your books faster, with fewer errors. Plus, unlock more float than traditional credit cards or card-based spend management solutions. Control Spend Without Slowing Teams Down Set granular approval workflows and custom budgets by user, location, or GL code. Order.co ensures teams stay compliant, even when ordering from e-commerce sites, while flagging fulfillment risks or delays, suggesting smarter alternatives automatically. Gain Real-Time Spend Insights & Forecast with Confidence Track spend as it happens. Get a real-time view of spend by department, vendor, or location. Evaluate supplier performance and forecast with predictive insights that help your business stay ahead of change.

We simplify your manufacturing.™ With AI in mind, Global Shop Solutions ERP software offers all the applications you need to run a leaner, more efficient manufacturing operation. From CRM, inventory management and agile project management, to job costing, scheduling, tracking and efficient quality management, every application you need is right at your fingertips.

SKU Science offers a rapid and user-friendly approach to forecasting sales and monitoring performance effectively. You can establish your demand planning system in just two days! Developed by industry veterans, it caters specifically to operations managers, S&OP leaders, supply chain experts, and demand forecasting specialists. Featuring 644 statistical combinations, the platform provides highly precise and customized sales predictions at various levels. To enhance accuracy further, AI models can be tailored using your specific data. Key performance indicators are automatically calculated to emphasize the most vital elements, enabling you to concentrate on what truly impacts your supply chain and overall business success. The operational dashboards are updated with each cycle, facilitating effective activity tracking and informed decision-making. Combining sophisticated functionalities with user-friendliness, SKU Science is relied upon by clients in diverse industries such as manufacturing, food and beverage, healthcare, retail, and e-commerce, ensuring comprehensive support for their forecasting needs. The platform's intuitive design empowers users to navigate seamlessly, enhancing both productivity and strategic insight.

Jama Connect® is an innovative platform for product development that establishes Living Requirements™. It weaves together disparate activities related to testing and risk management, ensuring comprehensive compliance, mitigating potential risks, enhancing processes, and maintaining adherence to regulations. Organizations involved in developing intricate products, systems, and software can now effectively outline, synchronize, and implement their requirements. This streamlined approach significantly decreases the time and resources needed to demonstrate compliance and minimizes the need for rework. By selecting a user-friendly, adaptable solution accompanied by supportive services focused on fostering adoption, companies can confidently pave the way to their success. The platform’s design emphasizes collaboration, ensuring that all stakeholders are aligned throughout the product development lifecycle.

Banyan Technology powers intelligent freight management with the LIVE Connect® platform, a comprehensive solution for managing over-the-road (OTR) shipping. Tailored for Shippers, 3PLs and logistics partners, LIVE Connect enables seamless execution across Truckload (TL), Less-Than-Truckload (LTL), Parcel and Final Mile with advanced automation and predictive insights. Using AI and business intelligence, the platform automates rating, booking, auditing and tracking processes while eliminating costly manual workflows. Users gain real-time access to pricing, carrier performance and shipping analytics through native TMS capabilities or streamlined API integrations. With more direct carrier connections than any other provider, Banyan delivers maximum flexibility and control for end-to-end freight execution. Built to scale with evolving supply chains, Banyan Technology’s innovations have helped thousands of clients optimize operations and reduce freight spend since 2001. Headquartered in Cleveland, Ohio, Banyan continues to lead with client-first enhancements and award-winning service.