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What is MedRenew?

MedRenew supports medical clinics in ensuring that patients attend their appointments in a timely manner. It achieves this by sending out automated SMS and email reminders at 90, 60, and 30 days leading up to a renewal or expiration date, and these notifications stop automatically once a patient has renewed. Clinics have the advantage of a detailed dashboard that organizes patient interactions into various categories, including Active, Expiring, Expired, Renewed, Retained, and At Risk, while also providing reports that highlight retention rates and recovered revenue. Moreover, the platform features capabilities for tracking consent, managing STOP requests, and keeping audit logs for every message sent. Users can take advantage of a 14-day free trial without needing to provide credit card information, and subscription options begin at $99 per month for the Starter package, with the Growth package priced at $249 per month, followed by the Pro package at $499 per month which offers unlimited contacts, as well as tailored solutions for Enterprise clients. This array of functionalities ensures that clinics can efficiently oversee patient communication and optimize their renewal processes, ultimately fostering stronger relationships with their patients. By streamlining these operations, MedRenew contributes to improved patient retention and satisfaction.

What is Custify?

Custify serves as a platform tailored for customer success in B2B SaaS enterprises. It empowers users to effectively address customer requirements, minimize churn rates, and enhance customer lifetime value. Beyond offering insights into in-product usage, the platform integrates data from various sources such as CRM, support, billing, and other systems to provide a comprehensive view. Users can access a dashboard that showcases key performance indicators alongside client interactions. Furthermore, Custify identifies clients who may encounter difficulties during the onboarding process, those whose trial periods are nearing completion, and those showing a decline in usage. This proactive approach enables customer success managers to engage with clients before issues arise. Additionally, the platform features a robust automation engine designed to facilitate low-touch workflows, streamlining customer interactions and improving overall efficiency. By leveraging these capabilities, businesses can foster stronger relationships with their clients.

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Integrations Supported

Integrations Supported

Chargebee
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Pipedrive
Salesforce
Segment
Zapier
Zoho CRM

API Availability

API Availability

Has API

Pricing Information

$99/month/user
Free Trial Offered?

Pricing Information

899$/mo
Up to 3 seats / users
Tracking of health scores / KPIs
Customer 360° profiles
Customer outreach directly from Custify
Customer segmentation
Tracking of customer lifecycles
Automation / Playbooks
Actionable task management
Custom integrations
Concierge onboarding

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MedRenew

Company Website

medrenew.org

Company Facts

Organization Name

Custify

Date Founded

2017

Company Location

Romania

Company Website

www.custify.com

Categories and Features

Patient Scheduling

Not specified

Categories and Features

Churn Prevention

Not specified

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics

Upsell & Cross-Sell

Not specified

Popular Alternatives

No Alternatives

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