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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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SCIKIQSCIKIQ is one of the most innovative AI-native Data & Intelligence platforms for enterprises, built to make enterprise data AI-ready in weeks, not years. Recognized by Forrester among leading AI-augmented data platforms, NASSCOM League of 10, YourStory Tech30, Inc42 and DataIQ, SCIKIQ is trusted by leading global enterprises across the USA, India, UK and UAE. SCIKIQ brings Data Integration, Data Quality, Data Governance, Metadata Management, Data Lineage, Semantic Intelligence, Knowledge Graphs, Conversational Analytics, Generative AI, Data Products and AI Agents together in one unified platform. Unlike traditional data platforms that require enterprises to move or rebuild their technology stack, SCIKIQ works with what you already have. Connect SAP, Salesforce, Oracle, Snowflake, Databricks, AWS, Azure, GCP, data lakes, warehouses and enterprise applications through 200+ pre-built connectors, with no rip-and-replace. What makes SCIKIQ different is Contextual Intelligence. SCIKIQ doesn't just connect data; it helps AI understand its business meaning. Its semantic layer combines business terms, KPI definitions, metadata, lineage, ownership, rules, ontologies and relationships to create a trusted foundation for enterprise AI. Business users can talk to their data in natural language, investigate KPIs, discover root causes and generate insights without SQL. Data teams gain enterprise-grade governance, quality, lineage and control. AI teams get trusted, contextual data for building GenAI applications and intelligent AI agents. Why enterprises choose SCIKIQ AI-ready in 3–6 weeks | 167+ connectors | 99.9% availability | Multi-cloud | No-code | No vendor lock-in | No replatforming Proven production deployments across Manufacturing retail, airlines, logistics, BFSI, Healthcare and others
What is MedeAnalytics?
The MedeAnalytics platform is built on a foundation of cutting-edge advancements in analytics, showcasing strong capabilities in data orchestration, intuitive visualizations, predictive modeling, benchmarking, and guided analysis, all aimed at providing the insights needed to transform the healthcare landscape. With its platform-as-a-service (PaaS) features, users can develop custom applications that meet their specific requirements. Furthermore, our scalable solutions are meticulously designed for the healthcare industry, delivering actionable insights crucial for promoting excellence across various sectors. Tackling the pressing issues within healthcare necessitates insights derived from practical experience. The MedeAnalytics team consists of seasoned professionals with extensive backgrounds in healthcare from esteemed organizations such as Huron Consulting, Accenture, Trizetto, and PricewaterhouseCoopers, infusing each solution with a wealth of expertise. Their unwavering dedication to innovation and quality not only elevates the standard within the analytics domain but also ensures that clients are equipped to face future challenges effectively. Ultimately, MedeAnalytics stands out as a leader committed to shaping the future of healthcare analytics through its comprehensive and forward-thinking approach.
What is Accenture Cloud Retail Execution?
The increasing intensity of global competition has presented significant obstacles for businesses seeking success in today's market. In response, companies are emphasizing the importance of fostering deeper and more meaningful connections with their customers, distribution channels, and consumers to enhance sales performance. Historically, those in the consumer products industry have faced an overwhelming array of solutions within their front office operations. To address this complexity, Accenture and Salesforce are collaborating to develop a cohesive engagement system for sales processes that leverages Salesforce’s technology alongside Accenture’s extensive knowledge in the consumer goods sector. With the introduction of Accenture Cloud Trade Promotion Management, businesses can effectively plan and execute promotional initiatives while gaining valuable insights into trade investments, expenditure, and overall profitability. Furthermore, Accenture Cloud Retail Execution enables both management and field sales personnel to implement targeted and compliant promotions, thereby improving their presence in the market. By combining their strengths, this partnership aims not only to simplify operations but also to foster sustainable growth in an increasingly competitive environment, ensuring businesses can adapt and thrive in the face of ongoing challenges. Ultimately, the goal is to create a more efficient framework that supports long-term success for organizations navigating this complex landscape.
Integrations Supported
Acoustic Insights
Affinity Solutions
Amazon Marketing Cloud
Appway Digital Banking
CUFinder
CipherTrust Data Security Platform
Cisco Prime Network
Informatica Data Privacy Management
Informatica Enterprise Data Catalog
LLM Scout
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Customer Service / Support
Not specified
Customer Service / Support
Standard Support
24 Hour Support
Training Options
Not specified
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
MedeAnalytics
Date Founded
1993
Company Location
United States
Company Website
medeanalytics.com
Company Facts
Organization Name
Accenture Cloud
Date Founded
1989
Company Location
United States
Company Website
www.accenture.com/us-en
Categories and Features
Categories and Features
Retail Execution
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management
Trade Promotion Management
Not specified