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What is Median Cobrowse?

Enhance the experience of your customers by turning them into passionate advocates through the innovative use of Screen Share-enabled support. This cutting-edge strategy can reduce support time by as much as 82% in a matter of minutes, which can lead to a significant boost in customer satisfaction due to immediate solutions. By reimagining your support team as a revenue-generating asset, you can streamline the support process considerably. The capacity to see your customers' screens allows you to direct them towards solutions directly, making assistance both simple and effective. With Median, you can monitor your website visitors in real-time as they browse, allowing you to seamlessly enter their session, navigate their screens alongside them, and offer precise guidance. This approach not only minimizes the duration of support interactions but also removes the necessity for customers to elaborate on their problems, ultimately leading to fewer future support inquiries through the intuitive screen-sharing feature. Start your experience with a complimentary trial today, and take advantage of Median’s compatibility with 12 major chat platforms. Transitioning from chat to screen sharing is effortless with a single click, ensuring that interactive and straightforward support is always accessible once you implement the Median code on your website. This dynamic tool not only enriches customer interactions but also empowers your support team to deliver timely and effective solutions, thereby fostering stronger relationships with your clients. Embrace this transformative approach to support and elevate your service standards to new heights.

What is Glance?

Glance improves your digital customer engagements by letting your sales rep, service rep, or trainer instantly join the customer in your website or app, see their screen, and deliver human-to-human guidance with cobrowse, screen share, video and more.

Media

Media

Integrations Supported

Chatra
Drift
Intercom
LiveChat
Olark
Re:amaze
Slaask
SnapEngage
Zendesk
tawk.to

Integrations Supported

AWS Marketplace
Canonical Juju
ConformX
MicroStack
Mir Display Server
SOLEX

API Availability

Has API

API Availability

Pricing Information

$50 per month
Free Trial Offered?

Pricing Information

$149.00 per year

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Online Training

Training Options

Webinars
Online Training

Company Facts

Organization Name

Median

Date Founded

2017

Company Location

United States

Company Website

www.hellomedian.com

Company Facts

Organization Name

Glance

Date Founded

2000

Company Location

United States

Company Website

www.glance.cx

Categories and Features

Co-Browsing

Not specified

Remote Support

Not specified

Screen Sharing

Not specified

Categories and Features

Co-Browsing

Not specified

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing

Video Conferencing

Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Screen Sharing
Two-Way Audio & Video
Video Conferencing

Web Conferencing

Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Screen Sharing
Two-Way Audio & Video
Video Conferencing

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