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What is Mekari Qontak?

Mekari Qontak stands as Indonesia's premier cloud-based omnichannel CRM application, streamlining sales processes and enhancing customer service efficiencies. It enables users to view comprehensive customer profiles, including conversation histories, offer statuses, and key points of contact. With the advantage of GPS live tracking, businesses can effectively monitor the performance of their field teams, ensuring optimal job oversight. Additionally, the platform allows for the organization of customer data access based on team roles, safeguarding sensitive information. Mekari Qontak boasts a plethora of real-time, end-to-end features designed to foster business growth and streamline operations. Furthermore, it serves as an integrated chat and telephone management solution, automating various aspects of business communications. Users can easily track their sales team's whereabouts and monitor important KPIs, activities, and metrics in real-time. To boost operational efficiency, the platform offers comprehensive customer service management capabilities, including a WhatsApp blast system, green tick chatbot, and multi-admin/device support. Notably, users can design and customize their bot messages effortlessly, without the need for programming knowledge, tailoring them to suit their specific requirements. This versatility makes Mekari Qontak an invaluable tool for businesses looking to enhance their customer engagement strategies and operational workflows.

What is AdminBase?

AdminBase is an all-encompassing business management and CRM software suite tailored for sectors such as home improvement, construction, double glazing, and installation, with the goal of replacing outdated paper-based systems and disjointed processes with an integrated, web-based platform that manages every aspect of the customer journey from the initial inquiry through to order fulfillment, installation, and ongoing service. This innovative platform encompasses vital functionalities including lead management, digital calendars for scheduling and reminders, quoting and contract tools, order tracking, finance and invoicing management, as well as automated SMS and email notifications, while also featuring reporting dashboards that boost team productivity and keep clients informed throughout the various stages of their projects. By offering customizable workflows, task boards, and real-time performance analytics, AdminBase empowers organizations to lessen their administrative burdens, decrease the likelihood of errors and duplication, and gain a clearer understanding of their sales, installation, and service activities. In addition to streamlining operations, this comprehensive solution enhances collaboration among team members, fostering an environment that not only elevates customer satisfaction but also drives substantial business growth. As a result, companies using AdminBase can expect not only operational efficiency but also a competitive advantage in their respective markets.

Media

Media

Integrations Supported

IPOT
Instagram
LINE
Mekari Talenta
Shopee
Telegram
WhatsApp

Integrations Supported

IPOT
Instagram
LINE
Mekari Talenta
Shopee
Telegram
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$69.77 per month
Free Trial Offered?
Free Version

Pricing Information

$147.47 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mekari

Company Location

Indonesia

Company Website

mekari.com/produk/qontak/

Company Facts

Organization Name

AdminBase

Date Founded

1995

Company Location

United Kingdom

Company Website

www.abinitiosoftware.co.uk

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

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