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What is Mekari Qontak?

Mekari Qontak stands as Indonesia's premier cloud-based omnichannel CRM application, streamlining sales processes and enhancing customer service efficiencies. It enables users to view comprehensive customer profiles, including conversation histories, offer statuses, and key points of contact. With the advantage of GPS live tracking, businesses can effectively monitor the performance of their field teams, ensuring optimal job oversight. Additionally, the platform allows for the organization of customer data access based on team roles, safeguarding sensitive information. Mekari Qontak boasts a plethora of real-time, end-to-end features designed to foster business growth and streamline operations. Furthermore, it serves as an integrated chat and telephone management solution, automating various aspects of business communications. Users can easily track their sales team's whereabouts and monitor important KPIs, activities, and metrics in real-time. To boost operational efficiency, the platform offers comprehensive customer service management capabilities, including a WhatsApp blast system, green tick chatbot, and multi-admin/device support. Notably, users can design and customize their bot messages effortlessly, without the need for programming knowledge, tailoring them to suit their specific requirements. This versatility makes Mekari Qontak an invaluable tool for businesses looking to enhance their customer engagement strategies and operational workflows.

What is Apdated?

Apdated's AI-driven application transforms the landscape of business communication with customers. By automating progress notifications, Apdated ensures that your customers remain informed and engaged effortlessly. The platform's capabilities, including tailored notifications, real-time automatic updates, and a library of templates specific to various industries, streamline customer communication effectively. Customers benefit from a comprehensive dashboard that displays all tracked activities along with their due dates. Tasks that have been completed are marked in green, while those that are currently in progress or pending are shown in grey, enhancing clarity. This level of transparency not only boosts customer satisfaction but also fosters a deeper sense of trust in the business relationship. Overall, Apdated empowers companies to maintain seamless interactions with their clientele.

Media

Media

Integrations Supported

IPOT
Instagram
LINE
Mekari Talenta
Shopee
Telegram
WhatsApp

Integrations Supported

IPOT
Instagram
LINE
Mekari Talenta
Shopee
Telegram
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$69.77 per month
Free Trial Offered?
Free Version

Pricing Information

$29/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mekari

Company Location

Indonesia

Company Website

mekari.com/produk/qontak/

Company Facts

Organization Name

Apdated

Date Founded

2021

Company Location

United States

Company Website

apdated.co

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

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