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What is Mekari Qontak?

Mekari Qontak stands as Indonesia's premier cloud-based omnichannel CRM application, streamlining sales processes and enhancing customer service efficiencies. It enables users to view comprehensive customer profiles, including conversation histories, offer statuses, and key points of contact. With the advantage of GPS live tracking, businesses can effectively monitor the performance of their field teams, ensuring optimal job oversight. Additionally, the platform allows for the organization of customer data access based on team roles, safeguarding sensitive information. Mekari Qontak boasts a plethora of real-time, end-to-end features designed to foster business growth and streamline operations. Furthermore, it serves as an integrated chat and telephone management solution, automating various aspects of business communications. Users can easily track their sales team's whereabouts and monitor important KPIs, activities, and metrics in real-time. To boost operational efficiency, the platform offers comprehensive customer service management capabilities, including a WhatsApp blast system, green tick chatbot, and multi-admin/device support. Notably, users can design and customize their bot messages effortlessly, without the need for programming knowledge, tailoring them to suit their specific requirements. This versatility makes Mekari Qontak an invaluable tool for businesses looking to enhance their customer engagement strategies and operational workflows.

What is Cliengo?

We streamline all customer communication avenues, such as Facebook, WhatsApp, and the Web, allowing your business processes to expand seamlessly. By integrating with your current systems, we produce detailed reports that enhance your omnichannel service experience. You have the ability to engage directly with the bot, pose inquiries, and consult with our specialists to tailor the service to your needs. To maintain flawless follow-ups and enhance your commercial management, it is essential to share all pertinent information with your team. Promptly addressing a variety of customer inquiries will help prevent the loss of potential business opportunities. Your support channels can be customized to ensure that your customers receive timely and high-quality information. Additionally, to achieve complete efficiency in monitoring and optimizing your return on investment, centralize customer data and distribute it among your sales team. This comprehensive approach will not only improve customer satisfaction but also drive greater sales performance across your organization.

Media

Media

Integrations Supported

Axis LMS
IPOT
Instagram
Integry
LINE
Mekari Talenta
Nekton.ai
Quickwork
Shopee
Stackreaction
Telegram
WhatsApp
WiserNotify
Wufoo
Zapier

Integrations Supported

Axis LMS
IPOT
Instagram
Integry
LINE
Mekari Talenta
Nekton.ai
Quickwork
Shopee
Stackreaction
Telegram
WhatsApp
WiserNotify
Wufoo
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$69.77 per month
Free Trial Offered?
Free Version

Pricing Information

$18 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mekari

Company Location

Indonesia

Company Website

mekari.com/produk/qontak/

Company Facts

Organization Name

Cliengo

Company Location

Argentina

Company Website

www.cliengo.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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