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What is Mekari Qontak?

Mekari Qontak stands as Indonesia's premier cloud-based omnichannel CRM application, streamlining sales processes and enhancing customer service efficiencies. It enables users to view comprehensive customer profiles, including conversation histories, offer statuses, and key points of contact. With the advantage of GPS live tracking, businesses can effectively monitor the performance of their field teams, ensuring optimal job oversight. Additionally, the platform allows for the organization of customer data access based on team roles, safeguarding sensitive information. Mekari Qontak boasts a plethora of real-time, end-to-end features designed to foster business growth and streamline operations. Furthermore, it serves as an integrated chat and telephone management solution, automating various aspects of business communications. Users can easily track their sales team's whereabouts and monitor important KPIs, activities, and metrics in real-time. To boost operational efficiency, the platform offers comprehensive customer service management capabilities, including a WhatsApp blast system, green tick chatbot, and multi-admin/device support. Notably, users can design and customize their bot messages effortlessly, without the need for programming knowledge, tailoring them to suit their specific requirements. This versatility makes Mekari Qontak an invaluable tool for businesses looking to enhance their customer engagement strategies and operational workflows.

What is E-Services?

E-Services serves as an automated platform for various service offerings, enabling customers to schedule services while allowing service providers to manage and fulfill these requests based on their preferences, all monitored through an administrative interface. This platform caters to businesses offering either singular or multiple services, facilitating efficient operations management through specialized applications and control panels. Administrators benefit from intuitive dashboards that provide insights into critical performance metrics and business statistics, enhancing decision-making processes. Equipped with a range of modules that deliver unique functionalities, the platform enhances the experience for customers, providers, and administrators alike. Key features that draw in customers include an organized service catalog, an efficient registration process, and the capability to monitor service progress in real-time. These elements work together to enhance the platform’s attractiveness and set it apart in a crowded market. Moreover, the all-encompassing design of E-Services guarantees that every participant enjoys a smooth and effective interaction, ultimately fostering a sense of satisfaction and loyalty among users.

Media

Media

Integrations Supported

IPOT
Instagram
LINE
Mekari Talenta
Shopee
Telegram
WhatsApp

Integrations Supported

IPOT
Instagram
LINE
Mekari Talenta
Shopee
Telegram
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

$69.77 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mekari

Company Location

Indonesia

Company Website

mekari.com/produk/qontak/

Company Facts

Organization Name

Elluminati

Date Founded

2012

Company Location

United States

Company Website

www.elluminatiinc.com/e-services/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Handyman

Billing & Invoicing
Dispatch Management
Electronic Signature
Inventory Management
Mobile Payments
Payment Processing
Quotes / Estimates
Time Tracking
Work Order Management

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