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What is Mekari Qontak?

Mekari Qontak stands as Indonesia's premier cloud-based omnichannel CRM application, streamlining sales processes and enhancing customer service efficiencies. It enables users to view comprehensive customer profiles, including conversation histories, offer statuses, and key points of contact. With the advantage of GPS live tracking, businesses can effectively monitor the performance of their field teams, ensuring optimal job oversight. Additionally, the platform allows for the organization of customer data access based on team roles, safeguarding sensitive information. Mekari Qontak boasts a plethora of real-time, end-to-end features designed to foster business growth and streamline operations. Furthermore, it serves as an integrated chat and telephone management solution, automating various aspects of business communications. Users can easily track their sales team's whereabouts and monitor important KPIs, activities, and metrics in real-time. To boost operational efficiency, the platform offers comprehensive customer service management capabilities, including a WhatsApp blast system, green tick chatbot, and multi-admin/device support. Notably, users can design and customize their bot messages effortlessly, without the need for programming knowledge, tailoring them to suit their specific requirements. This versatility makes Mekari Qontak an invaluable tool for businesses looking to enhance their customer engagement strategies and operational workflows.

What is EBM?

Empowering enterprise teams to create, manage, and scale interactive chatbots by harnessing the capabilities of Conversational AI is essential for modern businesses. By utilizing chatbots, organizations can significantly improve the customer journey and drive higher sales. A great example is Rentokil Initial, which transformed its customer service and sales through Bessie, a round-the-clock chatbot skilled in handling inquiries, providing quotes, and addressing customer service issues. EBM provides you with the essential tools and frameworks needed to effectively oversee, analyze, scale, and continuously optimize your chatbot projects for the best possible results. Collaboration among teams is fostered, allowing for innovative enhancements in chatbot features. It also becomes critical to identify and track key content areas that align with business objectives while boosting user satisfaction. Moreover, techniques like supervised learning can help identify and correct any misunderstood responses. Adopting an omni-channel strategy enables your chatbots to interact with customers seamlessly across multiple platforms. Our API-first approach simplifies integration with your existing backend systems, ensuring a unified experience for customers during their interactions with chatbots. This all-encompassing strategy not only optimizes operations but also greatly enhances user engagement and satisfaction, leading to better business outcomes overall. In the rapidly evolving digital landscape, staying ahead requires leveraging such innovative technologies for maximum impact.

Media

Media

Integrations Supported

Telegram
WhatsApp
Adobe Marketo Engage
Dialogflow
Facebook Messenger
Google Assistant
Google Cloud Platform
HubSpot CRM
HubSpot Customer Platform
LINE
Mailchimp
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Pipedrive
Salesforce
Shopee
Slack
Twilio
Zendesk

Integrations Supported

Telegram
WhatsApp
Adobe Marketo Engage
Dialogflow
Facebook Messenger
Google Assistant
Google Cloud Platform
HubSpot CRM
HubSpot Customer Platform
LINE
Mailchimp
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Pipedrive
Salesforce
Shopee
Slack
Twilio
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$69.77 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Mekari

Company Location

Indonesia

Company Website

mekari.com/produk/qontak/

Company Facts

Organization Name

EBM

Company Location

United States

Company Website

enterprisebotmanager.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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