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What is Mercer Sirota?

Mercer delivers insightful perspectives on employee experience via its EX solutions and services, which are designed to help organizations comprehend and enhance the experiences of their workforce. By concentrating on essential metrics, we create strategic initiatives for employee feedback that effectively combine sound methodologies, established content, and flexible technology. Our services extend well beyond simple data reporting; we offer in-depth analytics and practical insights that inspire significant improvements. Utilizing creative design-thinking strategies, we empower leaders, managers, and HR professionals to initiate positive changes within their organizations. Our EX Insights solutions are tailored to capture essential employee feedback through an array of techniques, including annual surveys, pulse checks, ongoing listening, digital focus groups, and preference studies. Furthermore, Mercer's consulting and support services are structured to align with your current stage in employee feedback, catering to those managing annual engagement programs or exploring new feedback methodologies. By collaborating with us, organizations can not only elevate their employee engagement strategies but also create a more responsive and invested workforce, ultimately leading to enhanced organizational performance and satisfaction.

What is Happ CX Platform?

The Happ Customer Experience Management Platform enables businesses to rapidly understand and act on customer feedback. Acknowledging that every business has its own characteristics, we tailor your approach to customer experience management to reflect that individuality. With Happ, you can modify your methods for collecting insights in a way that suits your needs. The benefits of a customized Customer Experience Management platform go beyond just immediate enhancements; they also aid in strategic planning and the long-term efforts that enhance return on investment. Happ allows for the evaluation of vital customer experiences, which helps in improving customer loyalty, boosting employee morale, and fostering revenue growth. By effectively managing customer experiences, businesses can better understand customer expectations and pinpoint the elements that drive satisfaction, which in turn helps in prioritizing actions and reducing investment risks. Moreover, you can seamlessly gather actionable insights throughout the customer journey across multiple channels, making it easier to make informed and effective decisions. This comprehensive approach not only streamlines your operations but also positions your business for sustained growth and success.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$20000 one-time payment

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Mercer Sirota

Date Founded

1972

Company Location

United States

Company Website

www.sirota.com

Company Facts

Organization Name

Happ Consulting Services

Date Founded

2015

Company Location

United Kingdom

Company Website

www.happcons.com

Categories and Features

Employee Engagement

Benchmarking
Employee Recognition
Pulse Surveys

Employee Experience

Not specified

Talent Management

Employee Lifecycle Management
Onboarding

Categories and Features

Customer Experience

Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection
Survey Management
Text Analysis

Employee Experience

Not specified

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