Top Happ CX Platform Alternatives

Sogolytics is a comprehensive experience management platform that empowers organizations to gather, analyze, and leverage data from both employees and customers to foster business expansion. Companies from various sectors utilize Sogolytics to monitor interactions across all customer and employee touchpoints. The platform's advanced reporting features provide instantaneous, actionable insights that are crucial for identifying and addressing potential issues before they escalate. SogoCX enhances all dimensions of customer experience, leading to higher conversion rates, streamlined data management, and deeper insights into customer behavior, which ultimately boosts return on investment. With SogoCX, organizations can effectively assess essential metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), facilitating a more refined understanding of their clientele. Meanwhile, SogoEX is specifically designed to assist organizations in gathering and utilizing data to enhance employee engagement and minimize turnover rates. This platform empowers HR teams and leadership to implement organizational improvements by facilitating real-time feedback collection and fostering a culture of engagement among employees, thus paving the way for a more motivated workforce.

Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.

Enterprise survey software is available in 150 nations, allowing you to gather valuable insights and obtain meaningful feedback. You can evaluate employee experience (EX), customer experience (CX), and overall engagement effectively. With shareable reports, dashboards, and alerts, you can ensure a comprehensive approach to closing the feedback loop. The initial phase involves data collection, but the true advantage comes from how efficiently you can report on this data. Our platform offers real-time reporting capabilities, enabling you to identify trends promptly and acquire profound insights that can enhance your organizational processes. After generating your report, you can easily distribute it to others. The platform allows you to create various share links with specific filters tailored to what information you want your audience to access, depending on your operational data, hierarchy, and structure. Integration options include Slack, Zendesk API, and several CRM systems, with no limit on the number of users. The software supports 49 languages, making it accessible to a wide range of users. Notable clients include L'Oreal, Toyota, Allegiance Bank, Sony, and the Government of Canada, showcasing the diverse sectors that benefit from this solution. This flexibility and accessibility make it an indispensable tool for organizations worldwide.

QaizenX stands out as a leading experience management platform designed specifically for companies that value their employees and customers alike. Our primary objective is to improve the experiences of both clients and staff, as we strongly believe that a happy workforce leads to satisfied customers. Focusing on employee experience is paramount for any organization striving for achievement. With our platform, businesses can collect insightful feedback from customers and employees, evaluate it thoroughly, and make the necessary adjustments to boost overall experiences. Utilizing our state-of-the-art Experience Management Platform, you can create remarkable experiences for everyone involved. Listening to the voices that matter most, such as customers, employees, dealers, and participants, is essential for success. By making data-driven decisions based on these insights, you can develop, manage, and monitor your action plans effectively. Additionally, establishing a continuous feedback loop in real-time is vital to encourage agility within your organization, allowing you to respond quickly to evolving needs and improve overall effectiveness. Ultimately, embracing this proactive approach fosters a culture of engagement and satisfaction throughout your entire organization.

Lattice serves as the People Platform utilized by 5,000 of the world's most influential HR teams to foster a culture of high performance. Designed specifically for the AI era, Lattice integrates performance management, employee engagement, growth initiatives, compensation, HRIS, and analytics into its user-friendly platform. This enables managers to utilize technology effectively, enhancing transparency and accountability within their teams. Additionally, it equips HR leaders with essential insights, allowing them to become strategic partners in organizational success. By streamlining HR operations, Lattice ensures that core administrative tasks are executed efficiently, ultimately contributing to a more effective workplace environment. In this way, Lattice is not just a tool, but a vital ally in the pursuit of organizational excellence.

Qualtrics offers AI-driven tools that enhance team performance and boost managerial efficiency. The platform equips you to make swift, well-informed business choices. By gaining insights into employee needs, you can implement strategies that engage and retain talent across all organizational levels, from HR departments to individual managers. Additionally, you can confidently establish goals for your company while enabling managers to take impactful actions on a larger scale. With Qualtrics AI and tailored insights, you can confidently navigate decisions that reflect a comprehensive understanding of the employee experience. This comprehensive approach not only fosters a positive workplace culture but also drives organizational success.

C1 Connected Experience (C1CX) represents a transformative approach aimed at enhancing interactions among employees, customers, and technology by leveraging generative AI to accelerate automation and employing advanced collaboration tools to elevate work quality. With its advanced orchestration capabilities, C1CX allows organizations to seamlessly integrate these innovative features into their existing structures, facilitating modernization without the need to completely overhaul current technology investments, thus reducing associated risks. This thoughtful approach ensures smooth and integrated interactions across various channels and transitions, guaranteeing a uniform experience for all users. By tapping into the potential of C1 Elly™, C1's enterprise AI platform, C1CX not only speeds up the adoption of automation but also drives significant business growth while boosting engagement for both employees and customers alike. In a rapidly changing digital environment, C1CX equips organizations with the necessary tools to maintain a competitive edge and adapt to evolving market demands effectively. Through this initiative, businesses can enhance their operational efficiency and foster a culture of innovation.

People Element enables you to take decisive actions to enhance the employee experience at your organization. With our comprehensive and adaptable solution for employee engagement, you can gain deeper insights into your workforce, leading to improvements in productivity, retention, and overall engagement levels. This empowers you to pinpoint the critical factors that contribute to your organization's success. In addition to our robust platform, People Element provides professional coaching and support services designed to ensure your achievements. Support is readily accessible through various channels including email, phone, and a wealth of online resources such as tutorials and documentation. Moreover, customers benefit from complimentary access to a dedicated experience manager, enhancing their overall experience with our services. All pricing encompasses full features and support, with the exception of outbound calls from the one-time fee. This comprehensive approach ensures that you have everything you need to thrive and foster a positive workplace culture.

For only $49 each month, business leaders have the opportunity to save more than $10,000 every year by improving customer loyalty, reducing staff turnover, and minimizing redundant meetings. Our solution not only helps identify areas for enhancement, such as lowering inefficiencies and elevating employee satisfaction, but it also allows you to spot potential customer-related challenges, leading to higher retention rates and an improved employee experience that reduces turnover. These obstacles are frequently encountered by expanding companies, and we are keenly aware of them as we have experienced similar situations ourselves. This understanding motivated us to develop Peoplelogic.ai, a budget-friendly and intuitive platform that ensures a significant return on investment. We view ourselves as collaborators in your growth and achievement! Peoplelogic integrates effortlessly with the existing tools your teams utilize, requiring just a few clicks to get started. After establishing the connection, the platform kicks off an analysis of workflow trends, identifies common interactions, and reveals critical communication pathways, ultimately steering you toward actionable strategies for enhancing workflow efficiency. By refining these processes, we empower you to dedicate your energy to what truly counts: propelling your business to new heights and achieving long-term success. In this way, we aim to become an invaluable part of your journey.

Evaluating the well-being of your employees is vital for promoting their success and improving overall performance through immediate, data-informed insights. During difficult periods, it becomes increasingly important to implement meaningful changes. Although external circumstances may impact your organization's goals, priorities, and growth path, they should never undermine the physical and mental well-being of your workforce. Winningtemp's innovative platform enables leaders to understand and address their employees' issues, creating a flexible work environment that encourages a positive employee experience while reducing stress and disengagement, ultimately enhancing profitability. This comprehensive platform efficiently integrates your employee experience data. Winningtemp not only helps you build a workplace where everyone shares a common vision but also adopts a research-based approach to assess engagement, job satisfaction, and overall employee wellness, delivering actionable insights and recommendations for continuous improvement within your organization. By making employee well-being a top priority, you foster a vibrant culture that yields advantages for all stakeholders involved, promoting a sense of belonging and commitment to the organization's success.

Equip your managers and teams with cutting-edge tools that focus on boosting productivity, engagement, and organizational growth. We harness insights from every phase of the employee journey, encompassing engagement assessments, facilitating impactful one-on-one conversations, goal tracking, and providing an intuitive learning management system that encourages personal development. Our offerings empower you to make strategic business decisions while simultaneously improving the employee experience throughout all tiers, from human resources to senior management. Unit4 intuo is committed to aiding individuals in their growth both personally and professionally, while also playing a significant role in driving the organization's success. By digitizing and optimizing your existing workflows, our solution alleviates burdens through automation, allowing greater focus on key strategic endeavors. Additionally, the Customer Success Team at Unit4 intuo has developed tailored strategies for the effective implementation of our platform, ensuring a seamless transition that aligns with your specific business requirements. This approach not only promotes a smoother adoption process but also cultivates an environment where talent can thrive and a culture of continuous enhancement is established. Ultimately, we strive to transform your workplace into a thriving hub of innovation and sustained progress.

Our cutting-edge survey platform employs a responsive listening strategy by integrating predictive analytics, natural language processing, and detailed action planning features, specifically designed to furnish you with the insights needed to foster a thriving performance culture while offering exceptional employee experiences that drive improved business results. The Employee Engagement Software from Willis Towers Watson emerges as the foremost survey platform in the market, serving over 500 premier organizations worldwide each year, equipping leaders and managers with crucial insights and tools tailored to enhance employee experiences and elevate overall business efficacy. This software combines the knowledge of top organizational psychologists with state-of-the-art technology, and it features the most extensive normative benchmark database available. As a result, it delivers a swift, user-friendly, and insightful listening experience for employees, HR teams, and organizational leaders, enabling all stakeholders to play a meaningful role in achieving organizational success. In addition to addressing present challenges, our platform is also designed to foresee and adapt to future requirements in employee engagement, ensuring sustainability and growth in performance. Moreover, its comprehensive approach empowers organizations to make informed decisions that positively influence workplace morale and productivity.

Are you considering the implementation of employee surveys or a listening initiative? Our approach is dedicated to improving the overall employee experience while also enhancing both engagement and performance within your organization. By partnering with us, you'll have access to our versatile survey platform and comprehensive reporting tools. Additionally, our team of business psychologists will work alongside you, providing expert guidance where it matters most—whether it's in crafting the right questionnaires, overseeing the implementation process, or offering advice on actionable steps. This holistic strategy sets us apart from other providers of employee engagement surveys. We align with the belief held by Engage For Success that a uniform approach does not yield the best outcomes. Consequently, we emphasize working closely with you to customize an employee engagement survey or listening initiative that is specifically designed to meet your unique needs and goals, ensuring a service that is as effective as it is tailored. Ultimately, our collaborative efforts will lead to a more engaged workforce, fostering a culture of open communication and continuous improvement.

UKG Ready® serves as a user-friendly, all-in-one platform tailored for small to medium-sized enterprises, addressing a comprehensive range of employee requirements. It encompasses various functions, including HR, benefits, payroll, talent management, time tracking, and scheduling, ultimately enabling your workforce to enhance productivity, make swift and informed choices, and foster an exceptional workplace environment for everyone involved. Additionally, this solution streamlines processes, allowing businesses to focus on growth and employee satisfaction.

BP2W (Better Place to Work) is a pioneering initiative centered on Leadership Development, Workplace Culture enhancement, and boosting Employee Engagement, delivering swift and quantifiable results. By utilizing a diverse array of engaging Measures, Activities, Goals, and Resources, your team can efficiently foster a well-organized, participatory, and productive workforce. This program stands out as the first self-directed, online platform geared towards improving cultural dynamics and behavioral practices, thereby facilitating Organizational Development while delivering the critical Employee Experience essential in the modern workplace. It includes a streamlined survey to assess employee and team needs, gauging engagement levels alongside leadership impact. Moreover, it offers dynamic and informative charts that present instant metrics across different organizational tiers, enabling effective tracking of progress. With an effective combination of interactive exercises, brief training sessions, goal-setting frameworks, enlightening articles, and actionable recommendations, BP2W provides a holistic strategy for workplace enhancement, empowering employees to reach their full potential. Ultimately, this program not only promotes individual growth but also strengthens the organization as a whole, fostering a thriving work environment.

Our user-friendly, cloud-based platform boasts four key features: Hive Surveying, which offers customizable question sets; Hive Open Door, designed for continuous feedback; Hive Messenger, facilitating interactive dialogues; and Hive Fives, aimed at fostering peer recognition, along with Hive Actions that transform employee insights into meaningful change by prioritizing critical initiatives. Moreover, to truly effect change, we combine innovative technology with human expertise, as our People Scientists are dedicated to assisting HR departments and managers in utilizing employee feedback to reveal the underlying narrative behind the data, ensuring that every voice is heard and valued.

Mercer delivers insightful perspectives on employee experience via its EX solutions and services, which are designed to help organizations comprehend and enhance the experiences of their workforce. By concentrating on essential metrics, we create strategic initiatives for employee feedback that effectively combine sound methodologies, established content, and flexible technology. Our services extend well beyond simple data reporting; we offer in-depth analytics and practical insights that inspire significant improvements. Utilizing creative design-thinking strategies, we empower leaders, managers, and HR professionals to initiate positive changes within their organizations. Our EX Insights solutions are tailored to capture essential employee feedback through an array of techniques, including annual surveys, pulse checks, ongoing listening, digital focus groups, and preference studies. Furthermore, Mercer's consulting and support services are structured to align with your current stage in employee feedback, catering to those managing annual engagement programs or exploring new feedback methodologies. By collaborating with us, organizations can not only elevate their employee engagement strategies but also create a more responsive and invested workforce, ultimately leading to enhanced organizational performance and satisfaction.

Proactive management of customer experience is crucial for predicting churn and spotting dissatisfaction, allowing for timely interventions to be made. Cliezen presents a state-of-the-art B2B software solution that provides real-time measurements of client experience and satisfaction. By utilizing succinct and adaptive feedback forms, we empower management with essential insights into customer preferences, needs, and overall experiences. Implementing Cliezen can significantly boost client satisfaction, enhance business performance, and increase profitability. Regularly evaluating customer satisfaction and experience is critical for retaining and growing your company’s repeat business. Cliezen excels in assessing satisfaction levels, uncovering the underlying causes of dissatisfaction, and recommending enhancements to the customer experience. Our sophisticated AI engine draws from over 350 academically validated questions, customizing them for different industries, respondent roles, and the specific nuances of B2B interactions while seamlessly automating the survey process. With Cliezen, you can effortlessly optimize your feedback collection, gaining continuous access to real-time insights throughout the year, which enables proactive strategies to strengthen your client relationships. This continuous engagement not only keeps your business agile but also ensures alignment with evolving client expectations, fostering long-term loyalty. By actively addressing customer concerns and preferences, companies can achieve a sustainable competitive advantage in their markets.

Teams can nurture a feeling of community even when they are not co-located. With the ability to communicate at any time and from any location, Totem has created a platform that enhances the employee experience by promoting peer recognition and connections among colleagues. Furthermore, business leaders are empowered to gain critical insights into employee engagement, which helps in developing a vibrant workplace culture. Strengthening your organizational culture is achievable, no matter where your team is based, through our cutting-edge employee experience app. Totem enables managers and leaders to access immediate and accurate data regarding workplace culture and employee contentment, much like they would monitor other essential business metrics such as sales and marketing effectiveness. This capability is crucial for sustaining a favorable employee experience across the organization. Studies indicate that employees who are actively engaged are 202% more productive than those who are disengaged, highlighting the significance of creating an inclusive and trust-filled workplace as a fundamental aspect of employee experience. By prioritizing these factors, organizations can enhance team unity and achieve better overall results. Ultimately, fostering such an environment not only benefits the workforce but also drives the entire organization toward greater success.

We help organizations cultivate inclusive work environments that actively engage, develop, and retain outstanding talent. Kanarys addresses sensitive workplace challenges with confidence, utilizing scientifically validated tools and metrics to assess critical elements such as inclusion, safety, trust, and experiences of exclusion, all while prioritizing user confidentiality and sensitivity. Our extensive expertise and research enable you to ask the right questions effectively, guiding your approach to inclusion. Furthermore, we offer a comparative benchmark for your inclusion and belonging initiatives, allowing you to measure your progress against other organizations in your industry. By conducting thorough audits of your workplace culture, which include evaluations of organizational policies and practices, analysis of employee data, and assessments of individual experiences, we provide insights into areas in need of improvement. Recognizing specific employee groups that may face inclusion challenges and understanding the gaps they encounter is vital for developing a robust strategy and actionable plan. This, in turn, can significantly enhance employee engagement, stimulate innovation, and improve retention rates within your organization. Ultimately, such efforts will empower your organization to foster a more diverse and vibrant workplace where every employee feels appreciated and recognized for their contributions.

The TellZen Employee Experience Platform (EEP) streamlines the entire journey of an employee, going beyond traditional HR surveys that often overlook the specific needs of each individual. It offers a secure and retaliation-free channel for communication, empowering employees while fostering a culture of innovation. We believe that the Employee Experience is a continuous journey rather than just an annual or biannual evaluation. This experience touches on every element, including onboarding, engagement, performance management, recognition, workplace culture, and employee relationships. With TellZen's real-time, actionable insights, organizations can greatly improve the overall employee experience. Furthermore, TellZen includes an interactive toolkit featuring a mobile-friendly app that enhances internal communication and supports cultural initiatives like diversity and inclusivity, alongside regular pulse and engagement surveys throughout the employee lifecycle. By emphasizing these critical components, companies can initiate meaningful changes at the individual, departmental, or organizational level, resulting in notable increases in employee satisfaction and productivity. Ultimately, TellZen is committed to revolutionizing how businesses approach the concept of employee experience, ensuring that every voice is heard and valued within the organization. This shift not only benefits employees but also contributes to the overall success and growth of the company.

Jobini serves as a human resources engagement platform designed to streamline employee communication and foster valuable feedback. Cultivating a robust feedback culture is essential; it should be regarded as a strategic investment that enhances your organization’s profitability. Our tool is geared towards facilitating the collection of insightful feedback and delivering actionable metrics (such as eNPS, ESAT, ESI, and EEI) to effectively minimize employee turnover and boost overall engagement. You can begin with our complimentary plan and opt to pay for additional features only when you feel prepared, ensuring a pressure-free experience. This approach empowers you to gradually enhance your engagement strategy while maintaining flexibility and control over your budget.

HCM Deck enables organizations to deliver comprehensive employee development and experiences on a grand scale. By fostering a people-focused and agile methodology, large enterprises can enhance their employee development initiatives. The platform seamlessly integrates high-quality enterprise solutions for user management, roles, and permissions, thereby elevating the overall employee experience. Furthermore, HCM Deck empowers businesses and HR teams to boost efficiency and return on investment in talent management, while simultaneously enhancing employee engagement through improved experiences. With HCM Deck, organizations can cultivate a culture of continuous learning and improvement, aligning learning and development with employee growth to successfully meet business key performance indicators and objectives. Ultimately, this platform not only supports individual progress but also contributes to the overall success of the organization.

WeSpire offers an innovative employee engagement platform and campaigns grounded in established behavioral science, motivating employees to contribute positively both at their workplaces and in their communities. This versatile platform empowers organizations to design, oversee, and evaluate employee experiences that enhance not only business performance but also social and environmental results. With the WeSpire SaaS solution, crafting, conveying, and assessing your mission-focused initiatives has become quicker and more efficient than ever. Utilizing behavioral technology and data analysis, the platform simplifies the development of campaigns while boosting employee participation. Additionally, it delivers exceptional insights into the tangible business benefits of your employee engagement efforts, ensuring that organizations can effectively measure their impact. By harnessing these tools, companies can foster a more engaged and motivated workforce dedicated to meaningful change.

WorkTango is an innovative Employee Experience platform designed to assist organizations in enhancing employee engagement, improving retention rates, and boosting overall performance while simultaneously reducing operational costs. This platform offers a comprehensive suite of tools, including Employee Surveys and Recognition & Rewards software, aimed at fostering a positive workplace culture and empowering employees.

Harri is an innovative platform focused on enhancing employee engagement for businesses that prioritize service excellence. Its comprehensive suite of tools for talent management, workforce management, employee engagement, and compliance empowers organizations to attract, oversee, involve, and keep top talent, ultimately leading to improved business outcomes. By leveraging these technologies, companies can create a more motivated and productive workforce.

Yellow.ai stands out as a robust Conversational AI platform designed for enterprises, enabling businesses to realize their full potential on a large scale. With a strong presence in over 85 countries and a client base exceeding 1,000 companies, notable clients include Domino's, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. The platform utilizes Dynamic AI agents to facilitate human-like interactions, enhancing customer satisfaction and driving employee engagement through its user-friendly no-code/low-code interface. Furthermore, the company has successfully secured more than $102 million in funding from prestigious investors and maintains a global footprint with offices in six nations. As a leader in the AI space, Yellow.ai continues to innovate, ensuring businesses can effectively adapt to the evolving landscape of customer interactions.

UKG Pro stands out as a leading HCM solution that has garnered numerous accolades. It streamlines intricate HR operations while delivering valuable insights into your workforce. By integrating advanced functionality with AI technology, UKG Pro offers an intuitive user interface that sets it apart from the competition. This design enables both HR and business leaders to enhance organizational performance and cultivate improved work environments for their teams. Capable of addressing even the most intricate organizational requirements, UKG Pro allows for both comprehensive data analysis and a detailed view of individual employee experiences in mere seconds. With a unified and holistic perspective on employee information, including insights into global teams, it also boasts the industry's most robust payroll engine, effectively simplifying complicated tax processes. Furthermore, UKG Pro enhances the recruitment process by delivering a personalized, candidate-focused experience for prospective employees, simultaneously facilitating recruiters in identifying the ideal candidates. Ultimately, UKG Pro is designed to meet the evolving needs of modern workplaces, ensuring organizations can thrive in a competitive landscape.

Unily serves as the core employee experience platform within your digital workplace, enhancing work for all individuals involved. The primary advantages of Unily include the creation of detailed employee profiles that connect seamlessly with Azure Active Directory, fostering a sense of identity among all staff members. Additionally, it promotes engagement by offering enterprise social networking capabilities accessible on both desktop and mobile platforms. Moreover, productivity is boosted as it consolidates access to various applications and resources within the digital workplace, enabling users to customize their menus according to personal preferences. Ultimately, Unily transforms the way employees interact and work together, leading to a more collaborative environment.

Understand your team and involve every member. Our platform for employee engagement is designed specifically for the rigorous demands of HR and People teams looking to improve the overall experience of their workforce. Nailed empowers both you and your organization to adopt successful engagement strategies, nurturing a culture that everyone wants to be a part of. By collecting information from multiple sources, such as pulse surveys and individual check-ins, you can keep your metrics current, which is particularly vital in today’s remote work settings. Rather than creating new strategies from scratch, leverage an established approach. Measure eNPS, satisfaction, and well-being through our framework that draws inspiration from Google’s research. Identifying a challenge is only the first step; we support you in addressing issues while enhancing the favorable elements. Engage all parties involved to uncover the best solutions and take decisive actions. Regular one-on-one meetings are essential, and we facilitate this process to ensure that every manager remains engaged with their team, ultimately preventing a fragmented culture. Involving everyone not only boosts teamwork but also fortifies the entire organizational structure, leading to long-term success and stability. Through our platform, you can create a thriving workplace environment where every voice is valued.