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What is Mercury Office?

Mercury Office is a sophisticated travel agency database designed specifically for the requirements of travel agents. It allows front office staff to effortlessly create customer booking files, track payments, and send welcome home letters. Meanwhile, back office teams can effectively manage supplier payments, conduct bank reconciliations, handle staff payroll, and evaluate the business's profitability. A notable feature of Mercury Office is its fully web-based interface, which provides global access while ensuring that your data remains secure with advanced protections. The development of this system involved collaboration with experienced front office travel agents, ensuring a user-friendly experience in every aspect. Furthermore, its powerful reporting functionality gives back office personnel the necessary resources to streamline processes such as reconciliation and supplier payment management. This comprehensive approach not only improves operational efficiency but also empowers travel agencies to concentrate more on delivering exceptional service to their clients. With Mercury Office, travel agencies can elevate their administrative capabilities and enhance client satisfaction significantly.

What is Dolphin?

Discover an extensive range of travel products displayed on a single screen, gathered from multiple data sources. Book your travel arrangements with ease through a consolidated booking platform that includes options for flights, accommodations, car rentals, insurance, and more. Access a variety of in-depth business reports that track sales trends and operational behaviors for informed decision-making. Reduce administrative burdens by implementing automatic workflow reminders within a customizable Inbox for your team. Process payments seamlessly with an integrated credit card system, ensuring smooth transactions. Reconcile BSP and vendor statements effortlessly while generating travel accounts with precision. Engage with clients through a travel-focused CRM system, allowing you to create personalized offers and improve service quality. Ensure that your clients have 24/7 access to support with a versatile online booking engine that can be adapted to match your website's aesthetic. Share documents or distribute data easily between different branches, fostering enhanced collaboration and efficiency. This all-encompassing solution not only streamlines the booking experience but also significantly boosts customer satisfaction and operational effectiveness, ultimately leading to higher repeat business and loyalty.

Media

Media

Integrations Supported

Integrations Supported

ASAP
Adheart
Dentina.Ai
Endo-Exec
FreightExchange
Host For Web
Live Proxies
TMDHosting

API Availability

API Availability

Pricing Information

$65 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Ease Technology

Date Founded

2004

Company Location

United Kingdom

Company Website

www.easetechnology.co.uk/articles/Mercury-Office---The-complete-travel-office-solution/2/

Company Facts

Organization Name

Dolphin Dynamics

Date Founded

1994

Company Location

United Kingdom

Company Website

www.dolphind.com

Categories and Features

Travel Agency

Customer Database
Itinerary Creation
Marketing Management
Payment Processing
Promotions Management
Single / Group Reservations

Categories and Features

Tour Operator

Accommodation Booking
Activities Booking
Customer Management
GDS / OTA Integration
Itinerary Creation
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management

Travel Agency

Customer Database
Flight Booking
Itinerary Creation
Marketing Management
Payment Processing
Quote Management
Rental Car Reservations
Single / Group Reservations

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