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What is Merkle GenCX?

By leveraging Merkle's vast data assets and sophisticated proprietary knowledge frameworks, GenCX enables brands to cultivate more profound relationships with their customers, enhancing their insights into interactions, behaviors, and sentiments. Collaborating with GenCX allows brands to swiftly and reliably access expert guidance, facilitating the design and implementation of exceptional customer experiences that draw on insights from both their own data and broader trends across the entire US population. Our consulting services are designed to transform customer experiences through a variety of interactions, with a strong focus on technology as a key driver of change. We help organizations identify innovative opportunities within their products and services, develop effective strategies for monetization and growth, and foster agility and organizational transformation, all of which are essential for adapting to swiftly changing customer expectations. In a landscape where customer demands continuously evolve, our ultimate objective is to empower brands to not only meet but also surpass the expectations of their clientele, ensuring lasting success and loyalty. By staying ahead of trends and leveraging comprehensive insights, brands can maintain a competitive edge and build enduring connections with their customers.

What is C3 AI ESG?

C3 AI ESG provides organizations with the tools needed to improve their environmental, social, and governance (ESG) performance using advanced techniques in machine learning, natural language processing, and generative AI. By utilizing C3 AI ESG, organizations can merge multiple ESG data sources into ESGbitsTM, streamline compliance reporting, and enhance the precision and traceability of carbon emissions evaluations while also keeping track of stakeholder ESG concerns and formulating strategic plans through scenario analysis. This platform employs generative AI to assist in drafting reports and summarizing changes in stakeholder sentiment, featuring an easy-to-use natural language search for rapid retrieval of critical insights. Furthermore, the C3 generative AI product suite, which integrates effortlessly with C3 AI ESG, provides independent functionalities that can be applied to customer-specific datasets and applications, ensuring customized solutions for a variety of requirements and challenges. By leveraging these capabilities, C3 AI ESG empowers businesses to adeptly manage the intricacies of ESG initiatives and adapt to evolving demands in the marketplace. In this way, organizations are better positioned to meet their ESG objectives while fostering a sustainable future.

Media

Media

Integrations Supported

Canopy

Integrations Supported

Canopy

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Merkle

Company Location

United States

Company Website

www.merkle.com/en/services/analytics-data-platforms/data-science-artificial-intelligence/gencx.html

Company Facts

Organization Name

C3 AI

Date Founded

2009

Company Location

United States

Company Website

c3.ai/products/c3-ai-esg/

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

ESG

Activity Dashboard
Analytics/Reporting
Audit Management
Benchmarking
Compliance Management
Data Visualization
Document Management
Performance Metrics
Risk Assessment

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