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What is MessageKite?

Enhance your customer experience by transforming your traditional landline into a powerful communication tool that can both send and receive SMS messages. With MessageKite, you tap into your customers' favored method of communication while preserving your existing setup. Additionally, streamline operations by automating essential tasks like appointment reminders, delivery notifications, product updates, service alerts, address changes, and announcements of new products and services, which allows your team to focus on more strategic activities. Furthermore, MessageKite’s enterprise version is ideally suited for organizations with various locations and teams that are spread out, ensuring seamless communication across all fronts. This innovative solution not only boosts efficiency but also fosters better customer relationships.

What is Captivated?

The quickest way to connect with someone is through text messaging. Captivated ensures that incoming messages are efficiently routed to an employee, akin to the management of phone calls. This system eliminates wait times, enabling immediate interaction with the appropriate person who can provide assistance. Texts can be received directly from your website or any landline or toll-free number, promoting real-time dialogue with customers just like chatting with friends and family. This enhancement in customer engagement and retention contributes to greater sales opportunities; thus, a combination of more sales leads and happy customers translates to increased revenue. In addition, the platform allows for team collaboration and coaching on customer interactions. Each conversation is securely archived in the cloud, ensuring easy access via mobile devices and web browsers. This integration of communication tools not only boosts operational efficiency but also creates a more interconnected and responsive business atmosphere, ultimately leading to improved overall performance. By fostering such an environment, businesses can adapt quickly to customer needs and market changes.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Has API

Pricing Information

$10.00/month
$10.00/mo unlimited two-way texting when paid annually
Free Trial Offered?

Pricing Information

$59.90 per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

MessageKite

Date Founded

2017

Company Location

Canada

Company Website

www.messagekite.com

Company Facts

Organization Name

Captivated

Company Location

United States

Company Website

captivated.works/

Categories and Features

Appointment Reminder

Appointment Scheduling
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Internal Communications

Chat/Messaging

SMS Marketing

2-Way Messaging
Contact Management
Message Personalization
Scheduled Messaging

Categories and Features

SMS Marketing

2-Way Messaging
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Reporting/Analytics
Scheduled Messaging

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