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What is Microsoft Copilot Studio?

Microsoft Copilot Studio is an adaptable and robust platform specifically crafted to assist users in developing, personalizing, and overseeing AI-driven agents that cater to a variety of business requirements. By merging the straightforwardness of low-code development with the sophisticated features of generative AI, this platform empowers users to construct intelligent agents capable of accessing and leveraging internal knowledge bases, executing intricate tasks through an extensive array of data connectors, and functioning autonomously to enhance workflows and boost efficiency. These AI agents can be effortlessly embedded into current workflows and launched across multiple channels, such as Microsoft 365 applications, internal websites, and mobile platforms, thereby ensuring they conform to the specific operational contexts of any company. Additionally, Copilot Studio is equipped with a comprehensive set of governance and management tools, enabling IT departments to retain centralized oversight of agent operations, assess performance through in-depth analytics, and implement security measures. This blend of user-friendliness, cutting-edge features, and thorough governance not only makes Microsoft Copilot Studio a crucial asset for organizations aiming to harness AI for business transformation, but it also fosters innovation by allowing teams to experiment and iterate on their AI solutions effectively. As a result, organizations can expect significant advancements in efficiency and productivity through the use of tailored AI agents.

What is Agentforce?

The collaboration between humans and AI Agents leads to improved customer satisfaction. You can design and implement autonomous AI agents that provide continuous support to both your workforce and clients at any time. An Agentforce Agent functions independently as a specialized application, offering ongoing assistance to both employees and customers. These agents are equipped with the necessary business intelligence to execute tasks effectively in accordance with their assigned roles. Agentforce Service Agents engage with customers around the clock through various communication channels, utilizing natural language to facilitate interactions. They are adept at swiftly and accurately addressing inquiries, using reliable data to inform their responses. Setting up your Service Agent is quick and easy, thanks to pre-designed templates or customizable low-code options, and you can also implement stringent security measures while designating specific instances for human intervention. Agentforce Sales Development Representatives (SDRs) autonomously handle product inquiries, manage a variety of tasks, and coordinate meetings for your sales team. They deliver accurate responses based on your business's data while emphasizing an enhanced customer journey. This integration not only optimizes workflow but also allows your team to concentrate on more intricate issues, ultimately fostering a more innovative and efficient work environment. In doing so, your organization can achieve greater agility and responsiveness in meeting evolving customer needs.

Media

Media

Integrations Supported

AgentC
Aurascape
Azure AI Foundry
Azure AI Search
Microsoft 365 Copilot
Microsoft 365 Copilot Analyst
Microsoft 365 Copilot Chat
Microsoft 365 Copilot Researcher
Microsoft Power Apps
Microsoft Power Automate
Microsoft Power BI
Microsoft Power Platform
Salesforce
Salesforce Einstein
Salesforce Life Sciences Cloud
Salesforce Marketing Cloud Account Engagement
Salesforce Marketing Cloud Intelligence
Salesforce Marketing Cloud Personalization
Salesforce Service Cloud
Zenity

Integrations Supported

AgentC
Aurascape
Azure AI Foundry
Azure AI Search
Microsoft 365 Copilot
Microsoft 365 Copilot Analyst
Microsoft 365 Copilot Chat
Microsoft 365 Copilot Researcher
Microsoft Power Apps
Microsoft Power Automate
Microsoft Power BI
Microsoft Power Platform
Salesforce
Salesforce Einstein
Salesforce Life Sciences Cloud
Salesforce Marketing Cloud Account Engagement
Salesforce Marketing Cloud Intelligence
Salesforce Marketing Cloud Personalization
Salesforce Service Cloud
Zenity

API Availability

Has API

API Availability

Has API

Pricing Information

$200 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

www.microsoft.com/en-us/microsoft-copilot/microsoft-copilot-studio

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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