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What is Microsoft Customer Lockbox?

Most operations, support, and troubleshooting tasks performed by Microsoft employees and their subprocessors generally do not require access to customer data. However, on those rare occasions when such access is necessary, the Customer Lockbox feature for Microsoft Azure provides a mechanism for customers to evaluate and either approve or deny access requests regarding their data. This feature is especially relevant when a Microsoft engineer needs to access customer data due to a support issue raised by the customer or a problem identified by Microsoft. Activity logs are maintained to record interactions related to Customer Lockbox, which can be accessed through the Azure portal by selecting Activity Logs, enabling users to review auditing information associated with these requests. Additionally, users can filter the logs to locate specific actions easily. Moreover, a new baseline control (3.13) has been added to the Azure Security Benchmark, emphasizing the significance of Customer Lockbox. This advancement allows organizations to apply the benchmark in assessing the relevance of Customer Lockbox for their services effectively. Consequently, by utilizing these tools and features, businesses can better uphold robust data security and compliance standards to protect their information.

What is Google Cloud Acccess Transparency?

Customer data is accessed exclusively to fulfill contractual obligations, and any involvement from support or engineering teams requires a legitimate business justification. The logs that are generated in near real-time document the instances when Google Cloud administrators access your data, enabling you to either approve or deny access requests from Google staff assisting with your service. By leveraging admin access logs and approval processes, you can improve your visibility and control over your cloud service provider. Failing to have the capability to audit provider access can create substantial obstacles during the transition to cloud solutions. With Access Transparency, you gain the ability to confirm when your cloud provider has interacted with your data, ensuring that your auditing practices are more aligned with those of traditional on-premises systems. Additionally, Access Approval streamlines the process of granting or rejecting access requests from Google employees who are supporting your service. These Access Transparency logs are available within Cloud Logging and can be easily incorporated into your current analysis workflows or tool exports, thereby boosting your operational productivity. This comprehensive oversight is essential for ensuring security and compliance in a cloud setting, which ultimately affords you greater peace of mind. Keeping track of access activities not only strengthens security but also enhances trust in your cloud provider’s practices.

Media

Media

Integrations Supported

Azure AI Services
Azure API Management
Azure App Service
Azure Container Registry
Azure Data Factory
Azure Functions
Azure Kubernetes Service (AKS)
Azure Monitor
Azure SQL Database
Azure Storage
Azure Synapse Analytics
Azure Virtual Machines
Google Cloud Logging
Google Cloud Platform
Microsoft Azure

Integrations Supported

Azure AI Services
Azure API Management
Azure App Service
Azure Container Registry
Azure Data Factory
Azure Functions
Azure Kubernetes Service (AKS)
Azure Monitor
Azure SQL Database
Azure Storage
Azure Synapse Analytics
Azure Virtual Machines
Google Cloud Logging
Google Cloud Platform
Microsoft Azure

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

docs.microsoft.com/en-us/azure/security/fundamentals/customer-lockbox-overview

Company Facts

Organization Name

Google

Date Founded

1998

Company Location

United States

Company Website

cloud.google.com/security/products/access-transparency

Categories and Features

Categories and Features

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