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What is Microsoft Customer Lockbox?

Most operations, support, and troubleshooting tasks performed by Microsoft employees and their subprocessors generally do not require access to customer data. However, on those rare occasions when such access is necessary, the Customer Lockbox feature for Microsoft Azure provides a mechanism for customers to evaluate and either approve or deny access requests regarding their data. This feature is especially relevant when a Microsoft engineer needs to access customer data due to a support issue raised by the customer or a problem identified by Microsoft. Activity logs are maintained to record interactions related to Customer Lockbox, which can be accessed through the Azure portal by selecting Activity Logs, enabling users to review auditing information associated with these requests. Additionally, users can filter the logs to locate specific actions easily. Moreover, a new baseline control (3.13) has been added to the Azure Security Benchmark, emphasizing the significance of Customer Lockbox. This advancement allows organizations to apply the benchmark in assessing the relevance of Customer Lockbox for their services effectively. Consequently, by utilizing these tools and features, businesses can better uphold robust data security and compliance standards to protect their information.

What is Infreemation?

Infreemation is an intuitive software management platform specifically designed for the efficient handling of FOI, EIR, and SAR requests. Its user-friendly design drastically reduces the time needed to process FOI inquiries, ensuring adherence to the vital 20-day response time frame. Being a cloud-based solution, Infreemation removes the necessity for any software or hardware installations, allowing users to access it easily through any secure web browser. The platform provides a comprehensive request management system that is more cost-effective than creating a custom in-house solution. Infreemation's advanced functionality and flexibility far exceed that of conventional tools like Microsoft Excel and Access. The system utilizes intelligent matching rules to associate similar requests, which facilitates crafting responses based on previously collected data. Furthermore, Infreemation issues timely notifications for upcoming deadlines, guaranteeing that no 20-day requirement goes unnoticed. It is also fully equipped to comply with GDPR standards, giving users added assurance. This powerful software not only optimizes processes but also significantly boosts overall efficiency in handling public information requests, making it an invaluable tool for organizations. With its innovative features, Infreemation stands as a game changer in the realm of information management.

Media

Media

Integrations Supported

Azure AI Services
Azure API Management
Azure App Service
Azure Container Registry
Azure Data Factory
Azure Functions
Azure Kubernetes Service (AKS)
Azure Monitor
Azure SQL Database
Azure Storage
Azure Synapse Analytics
Azure Virtual Machines
Microsoft Azure

Integrations Supported

Microsoft 365
Microsoft Access
Microsoft Excel

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

docs.microsoft.com/en-us/azure/security/fundamentals/customer-lockbox-overview

Company Facts

Organization Name

Digital Interactive

Date Founded

2004

Company Location

United Kingdom

Company Website

www.digital-interactive.com/products/infreemation

Categories and Features

Categories and Features

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