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What is Microsoft Customer Lockbox?

Most operations, support, and troubleshooting tasks performed by Microsoft employees and their subprocessors generally do not require access to customer data. However, on those rare occasions when such access is necessary, the Customer Lockbox feature for Microsoft Azure provides a mechanism for customers to evaluate and either approve or deny access requests regarding their data. This feature is especially relevant when a Microsoft engineer needs to access customer data due to a support issue raised by the customer or a problem identified by Microsoft. Activity logs are maintained to record interactions related to Customer Lockbox, which can be accessed through the Azure portal by selecting Activity Logs, enabling users to review auditing information associated with these requests. Additionally, users can filter the logs to locate specific actions easily. Moreover, a new baseline control (3.13) has been added to the Azure Security Benchmark, emphasizing the significance of Customer Lockbox. This advancement allows organizations to apply the benchmark in assessing the relevance of Customer Lockbox for their services effectively. Consequently, by utilizing these tools and features, businesses can better uphold robust data security and compliance standards to protect their information.

What is Lockbox?

LockBox distinguishes itself in the realm of online document storage through its intuitive interface and strong security measures. Clients enjoy the advantage of accessing their files from virtually any place, which promotes both flexibility and efficiency in their operations. Our offerings include a Scan-on-Demand feature that enables users to request specific files from our facility, in addition to comprehensive scanning services that make all records readily accessible through our desktop portal. This efficient and secure software solution removes the hassle of searching through dusty basements or disorganized storage spaces for important documents. LockBox presents a full range of services, incorporating a suite of web-based applications that effectively archive documents in a safe, private online vault. Authorized personnel can effortlessly find, view, and share individual documents with little to no training needed, which significantly boosts productivity. Additionally, a dedicated administrator oversees all user activities, providing an extra layer of control and security that enhances the overall operation, thereby ensuring a smooth and secure workflow for our clients. This attention to detail and commitment to user experience makes LockBox a trusted choice for document management.

Media

Media

Integrations Supported

Azure AI Services
Azure API Management
Azure App Service
Azure Container Registry
Azure Data Factory
Azure Functions
Azure Kubernetes Service (AKS)
Azure Monitor
Azure SQL Database
Azure Storage
Azure Synapse Analytics
Azure Virtual Machines
Microsoft Azure

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

$250 per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

docs.microsoft.com/en-us/azure/security/fundamentals/customer-lockbox-overview

Company Facts

Organization Name

Global Archives

Date Founded

2001

Company Location

United States

Company Website

www.globalarchives.net

Categories and Features

Categories and Features

Document Management

Access Controls
Collaboration Tools
Compliance Tracking
Document Archiving
Document Conversion
Document Delivery
Document Indexing
Document Retention
File Recovery
File Type Conversion
Offline Access
Optical Character Recognition
Version Control

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