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What is Milldesk?
Milldesk is a ticket management and technical support software widely used by companies looking to streamline and organize internal communication and customer service.
It is a solution primarily recommended for: Technical Support Teams: Companies with an IT team that needs to manage and track technical support requests, IT infrastructure issues, or incident response.
Medium and Large Companies: Organizations with a significant volume of internal or external requests, requiring control over workflow and efficient problem resolution.
Customer Service Centers: Companies offering customer support and looking to improve service management, from first contact to resolution.
Internal Process Management: In addition to technical support, Milldesk can also be used to manage internal processes in areas such as HR, legal, or finance, where there are recurring requests for clarification and support.
Companies Seeking Integration and Automation: The software is ideal for organizations that want to integrate multiple service channels, such as email, chat, and social media, and automate processes like call routing.
In short, Milldesk is suitable for any organization that needs an efficient platform to manage, track, and resolve calls in an organized and automated manner, whether in IT or other support areas.
What is BOSSDesk?
BOSSDesk offers a comprehensive ITIL-based Service Desk and Help Desk solution suitable for both on-premise and cloud environments. It features remote work functionalities along with a highly acclaimed user interface and an effective Service Catalog. Users have praised BOSSDesk for its cost-effective ITSM services, exceptional user experience, and remarkable customer support, further solidifying its reputation in the market. This solution not only enhances operational efficiency but also fosters better collaboration among teams.
Integrations Supported
Airstack
TeamViewer
API Availability
Has API
API Availability
Has API
Pricing Information
$25 per user per month
Free Trial Offered?
Free Version
Pricing Information
$19.00/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Milldesk Help Desk Software
Date Founded
2005
Company Location
Brazil
Company Website
softwarehelpdesk.milldesk.com.br/
Company Facts
Organization Name
BOSS Solutions
Date Founded
1997
Company Location
United States
Company Website
www.boss-solutions.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Asset Tracking
Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal