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What is Mindcat Maintain?

Mindcat Maintain is a cloud-based computerized maintenance management system (CMMS) specifically designed for facilities managers, property managers, and building operators in the Gulf region. This innovative platform simplifies the management of tenant and staff requests, work orders, asset oversight, and preventive maintenance scheduling. Supervisors can assign tasks based on various criteria, including building type, location, priority level, and designated teams. Technicians enjoy a mobile-friendly interface that empowers them to update job statuses, complete essential checklists, record equipment readings, and maintain comprehensive work histories. The system effectively tracks a wide range of equipment, such as chillers, lifts, pumps, and generators, while also allowing for the scheduling of routine maintenance tasks. Managers benefit from work-order calendars and have the option to conveniently export data in CSV format. Moreover, requesters can easily submit maintenance requests, and integration with WhatsApp Business is offered during the initial setup phase. The user interface accommodates both English and Arabic languages, featuring right-to-left text options tailored for Arabic-speaking users. Mindcat also offers flexible setup and hosting alternatives in the UAE or Saudi Arabia, or it can be implemented on a client’s private cloud or servers, enhancing customization. This multifaceted approach not only streamlines maintenance operations but also ensures that all stakeholders can manage their responsibilities with greater effectiveness and efficiency. With its user-centric design and comprehensive features, Mindcat Maintain stands out as a vital tool for modern maintenance management.

What is Mindcat Desk?

Mindcat Desk is a cloud-based help desk and service desk solution tailored for support teams operating in the Gulf region. It effectively converts requests submitted via email, phone, or a customer portal into organized tickets that include reference numbers, assigned owners, priority ratings, current status, and deadlines in line with service-level agreements. Teams can easily adapt their response and resolution targets to fit their operational hours, work schedules, and regional calendars, employing features such as queues, escalation protocols, templated responses, and detailed reports to manage their service duties efficiently. Customers can track the status of their requests through a user-friendly portal, which offers access to a help center in both Arabic and English. The agent interface is designed to support both English and partial Arabic, with a right-to-left orientation to enhance usability. Organizations have the option to host the solution in vendor-managed environments located in the UAE or Saudi Arabia, or they can implement it within their own cloud infrastructure or data center. This solution proves especially advantageous for IT service desks, managed service providers, and other organizations that handle support requests necessitating strict adherence to response-time guidelines, ultimately boosting operational efficiency and customer satisfaction. Moreover, Mindcat Desk's versatility makes it an essential resource for any organization aiming to optimize its support operations while ensuring a seamless customer experience.

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Integrations Supported

WhatsApp

Integrations Supported

Google Workspace
Microsoft 365
Salesforce
Slack

API Availability

API Availability

Has API

Pricing Information

AED/SAR 149/technician/mo
Shared hosting is listed at AED/SAR 149 per technician per month, with a monthly minimum and lower per-technician rates for larger teams. Quick Start setup is a one-time AED/SAR 2,500. Additional AppSheet licenses, where required, are listed at USD 15 per technician per month; applicable VAT may be extra. Final package pricing depends on team size and deployment.

Pricing Information

AED/SAR 99/user/month
AED/SAR 99 per agent monthly for 1–5 agents; AED/SAR 69 for 6–20, AED/SAR 49 for 21–50, and AED/SAR 39 for 51+ agents. Shared hosting has a five-agent minimum (AED/SAR 495/month). Vendor-managed dedicated hosting is priced at twice the agent rate, with a AED/SAR 2,999 monthly minimum. Customer-cloud or data-centre deployment is priced at 0.75× the agent rate, plus the customer's cloud bill, with a AED/SAR 2,999 monthly minimum. One-time setup fees range from AED/SAR 4,900 to AED/SAR 39,900 depending on agent count. Annual prepayment receives a 15% discount; VAT is excluded.

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

Mindcat Technology Consultants FZE

Date Founded

2022

Company Location

United Arab Emirates

Company Website

mindcat.ai

Company Facts

Organization Name

Mindcat Technology Consultants FZE

Date Founded

2022

Company Location

United Arab Emirates

Company Website

mindcat.ai

Categories and Features

CMMS

Not specified

Categories and Features

Help Desk

Not specified

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